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Customer Relations Specialist
Orkin New York, NY
$36k-44k (estimate)
Full Time 1 Month Ago
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Orkin is Hiring a Customer Relations Specialist Near New York, NY

Overview

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Relations Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant. 

Ready to start a career with staying power? Apply now!

Responsibilities

As a Customer Relations Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

  • Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
  • Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
  • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
  • Reschedule unserviced accounts within 24 hours
  • Participate in quality assurance processes, programs, and initiatives
  • Safeguards customer’s privacy and other proprietary information

What type of benefits will you receive?

  • Estimated starting pay: $22/hr
  • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Industry leading, quality, comprehensive training program

Why should you choose Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
  • The Pest Management Industry is growing – and is a recession resistant line of business
  • You have a service-oriented mindset that leads you to build loyalty and trust with clients
  • You hold yourself responsible to commitments
  • You value being part of a team
  • You want to join a company that supports the community
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

Qualifications

What do you need to be successful?

  • Previous experience in Customer Service or Sales preferred
  • High School Diploma or equivalent required
  • Ability to pass a drug screen and background check is required
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office
  • Strong attention to detail and follow through
  • Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
  • Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Job Summary

JOB TYPE

Full Time

SALARY

$36k-44k (estimate)

POST DATE

02/01/2023

EXPIRATION DATE

03/30/2023

WEBSITE

occgroup.com

HEADQUARTERS

Sykesville, MD

SIZE

<25

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The following is the career advancement route for Customer Relations Specialist positions, which can be used as a reference in future career path planning. As a Customer Relations Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Specialist. You can explore the career advancement for a Customer Relations Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Relations Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Relations Specialist job description and responsibilities

Customer agents talk to customers on behalf of businesses and companies.

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Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

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Assist customer with transportation needs and document all calls via center tracking systems schedule, modifying and canceling reservations, as required and the follow- ups as needed; promote great listening skills.

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Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

04/09/2022: Fayetteville, AR

Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.

03/09/2022: El Paso, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Relations Specialist jobs

They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

04/02/2022: Youngstown, OH

Validate and qualify new customers before referring to the appropriate sales manager.

01/26/2022: Grand Forks, ND

Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

01/24/2022: Raleigh, NC

Measure and analyze customer feedback.

03/31/2022: Burlington, VT

Delivered exceptional levels of customer satisfaction through excellent sales service.

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Step 3: View the best colleges and universities for Customer Relations Specialist.

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