What are the responsibilities and job description for the Incident Manager position at Otomeshan technology?
Major Incident Manager
Lansing, MI (Onsite Day 1)
Fulltime
Description:
Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others):
· Leveraging technology to issue all communications and providing key stakeholder management
· Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
· Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
· Matrix management of people, processes and resources including third parties - including resolving conflict to move forward to resolution
· Being accountable for resolving the outage via workaround or permanent fix
· Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
· Supporting and nurturing process improvements and knowledge base improvements
· Continually maintaining and developing tools and resources to manage major incidents effectively
Providing periodic major incident metrics reports
Job Type: Full-time
Pay: $90,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: On the road
Salary : $90,000 - $95,000
