Overview

The Event Services Coordinator is responsible for assisting the Director of Events in overseeing all aspects of the events taking place in the Palm Beach County Convention Center. The Event Service Coordinator also plans and coordinates selected events; conducts administrative support; supervises the work of facility staff; serves as liaison between facility users and facility staff, service providers and other stakeholders. This position will report to the Director of Events.

Responsibilities

• Responsible for planning, coordinating, and facilitating the logistics of assigned events; act as liaison for building with all parties and departments involved in the event.
• Coordinates and provides clear, concise, and timely communication with building staff of all requirements necessary for events by preparing and distributing detailed event resumes, event estimates/invoices, diagrams, event staffing requirements, set-up requirements, general instructions and supporting documentation for each event using industry specific software. Communicate changes before and during events.
• Provide excellent customer service assistance to exhibitors, guests, and internal clients.
• Attend various weekly scheduled building meetings.
• Serve as Manager on Duty (MOD) for selected events.
• Assist the Exhibitor Services Manager with On-Site Exhibitor Services overview and management.
• Perform other duties and responsibilities as assigned.

Qualifications

Qualifications:

• Degree from an institution of Higher Education.
• Previous experience guest services/hospitality required. Experience with event management in a public assembly facility, convention center, arena, hotel, or similar facility preferred.
• Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days as determined by event needs.
• Experience with tradeshow and consumer show exhibitor services preferred.
• Knowledge of operational characteristics of event management, including, but not limited to, needs of exhibitors at convention centers and customer service practices.
• Knowledge of methods, equipment, materials and/or other systems as they apply to venue events including, but not limited to basic principles of electric, water and gas as it applies to exhibitor services.
• Basic mathematical skills.
• Strong written and oral communication skills.
• Basic computer proficiency and knowledge of Microsoft Office programs.
• Familiarity with contract terminology.
• Familiarity with terminology used in entertainment and convention settings.
• Excellent organizational, planning and interpersonal skills.
• Professional presentation, appearance and work ethic.

Skills and Abilities:

• Must have a demonstrated ability to function in a fast paced, high-pressure environment.
• Ability to follow both written and oral direction with minimal continuous supervision.
• Highly motivated, self-directed, personable, positive and hard working.
• Detailed oriented and able to perform independently with minimal supervision.
• Strong communication skills and works well in a team-oriented environment.
• Excellent organizational, planning, communication and inter-personal skills.
• Ability to undertake and complete multiple tasks.
• Maintain an effective working relationship with clients, employees, exhibitors, patron and others encountered in the course of employment.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Must pass background and credit check per guidelines.