Grand Rapids- Construction IT Manager

At Owen-Ames-Kimball Co. (O-A-K), has been shaping communities and building lasting partnerships
since 1891. As a 100% employee-owned company, we take pride in every project, treating it with the
care and precision it deserves. Specializing in construction management, general contracting, and
design-build services, we deliver customized solutions that make construction straightforward and
stress-free. With a legacy of craftsmanship and innovation, our team transforms visions into landmarks
that inspire and endure. At O-A-K, we believe our people are our greatest asset, and their dedication
drives our success in every community we serve.

Job Summary:
The IT Manager is a highly organized and personable team member who will streamline and oversee all
O-A-K technology infrastructure across all divisions. This individual will manage licenses, software, and
technology support while acting as the key liaison with third-party IT business partners. The IT Manager
will ensure all team members have the tools and support needed to achieve operational excellence.

Responsibilities:
• Seve as the central point of contact for all technology-related issues and projects.
• Organize and facilitate technology support across all divisions to ensure operational efficiency.
• Analyze departmental needs, identify vulnerabilities, and implement solutions to boost productivity,
efficiency, and accuracy.
• Analyze departmental needs, identify vulnerabilities, and implement solutions to boost productivity,
efficiency, and accuracy.
• Manage and maintain software platforms, tools, and equipment for seamless functionality.
• Provide training and onboarding for employees on software and hardware, troubleshoot issues, and
deliver technical support as needed.
• Act as the primary relationship manager with technology vendors, ensuring service expectations are
met and overseeing daily IT operations.
• Develop and maintain a well-organized technological infrastructure across multiple locations.
• Ensure network components work together seamlessly to meet business needs and utilize their full
capabilities.
• Stay informed about new features and competitor solutions to maintain a competitive edge.
• Analyze processes, technologies, and vendors to identify and implement continuous improvements.
• Prepare cost-benefit analysis for necessary upgrades and monitor vendor performance to ensure
optimal service and value.
• Develop and execute disaster recovery plans and maintain data backups to ensure business
continuity.
• Lead and manage business critical IT projects and system administration tasks.
• Research and evaluate emerging technologies, hardware, and software to improve IT solutions.
• Track and maintain accurate hardware and software inventory records.
• All other duties as assigned.

The O-A-K Way:
• Exhibit a strong sense of personal responsibility and consistently choose what’s right.
• Approach challenges with a can-do attitude, focusing on solutions and exceeding expectations.
• Foster meaningful relationships through collaboration, inclusivity, and genuine respect for others.
• Celebrate achievements – both personal and professional – with enthusiasm and a sense of shared
community.
• Take initiative and pride in their work, valuing trust and empowerment as opportunity to excel and
contribute meaningfully.

Required Skills/Abilities:
• Comprehensive understanding of IT infrastructure, network architecture, software systems, and
hardware functionality.
• Strong analytical and problem-solving skills to assess departmental needs, identify areas for
improvement, and make confident, sound business decisions.
• Effective organizational skills with the ability to manage multiple priorities and adapt to evolving
business needs.
• Excellent communication and interpersonal skills, with a personable, outgoing, and customer-focused
approach to training employees and resolving technology issues.
• Experience in vendor management, including cost-benefit analysis, contract negotiation, and
ensuring optimal service and value.
• Team-oriented leader with the ability to build and maintain effective cross-functional partnerships.
• Familiarity with training and onboarding employees in technology systems to ensure successful
adoption and usage.
Education and Experience
• 5-10 years of experience in IT Management.
• Experience working in companies with 50 employees.
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent
work experience).
• Relevant certifications (CompTIA, ITIL, Cisco, or Microsoft) are a plus.