What are the responsibilities and job description for the Help Desk Specialist II position at P-11 SECURITY?
Description
The Help Desk Specialist II provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
Performance shall include:
• Software installation and support of commercial software and related upgrades
• Update solutions database with applicable resolutions
• Problem solving, hardware/software installation and configuration based on computing standards,
and client support for all network and desktop
• Monitors and enforces all IT policies and procedures
• Assist with setting up new users in IDAM and multiple level security LDAP profiles
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers,
scanners, and related hardware
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems
Requirements
Experience:
- 2 years experience in Information Technology or related field; DESIRED: SAP Experience
Education:
• BS degree in Computer Science, Information Technology or equivalent experience
Certifications:
• Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire
Security Clearance:
• Current Top Secret Clearance with SCI Eligibility
• Eligibility for access to Special Access Program Information
