What are the responsibilities and job description for the Strategic Account Manager position at Pace Runners Inc?
Do you thrive in a fast-paced environment? Do you love living in the details with excellent organizational and time management skills? Do you enjoy building relationships and solving problems? If you are a proactive professional with a passion for working on a team driven by customer success, you might be the perfect fit for our Strategic Account Manager role!
Pace Runners, Inc is looking to hire for a full-time Strategic Account Manager in Austell, GA.
Essential Duties and Responsibilities:
• Serve as the lead and primary point of contact for all matters specific to the Account Manager’s Customers.
• Build, maintain and nurture strong, long-lasting customer relationships.
• Liaise with cross-functional internal teams to improve the Company’s customer experience.
• Use quantifiable and abstract data to assist the customer and internal teams when working on problem solving.
• Assist with issue escalations from Operations and Customer Service.
• Provide rapid feedback to customer complaints in a manner consistent with the Company’s Core Values.
• Serve as the “face” of the Company during all Customer interactions.
• Engage in other responsibilities as assigned.
Education and/or Work Experience Requirements:
• High school diploma or equivalent.
• Proven experience in customer relations or sales team setting.
• Outstanding oral and written communication skills.
• Ability to manage multiple tasks simultaneously.
• Experience with a variety of databases, data entry, and/or system proficiency is a strong plus.
• Outstanding communication and interpersonal skills.
• Ability to handle data with confidentiality.
• Good organizational and time management skills.
Why work for Pace?
• Competitive Pay
• Comprehensive health benefits coverage after 60 days of full-time employment including Teladoc services.
• Group 401K with company matching component.
• Generous paid time off, paid holidays, company paid training, and paternity/maternity leave
• Opportunities for growth and development for all the stages of your career
• Health and Safety are our #1 priority and we live it 365 days.
• Recognition Program for Safety, Culture, and Employee Milestones.
Physical Requirements: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Environment: Essential functions are regularly performed without exposure to adverse environmental conditions.
Physical:
• Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds)
• Tasks may involve extended periods of time at a keyboard or workstation.
• Some tasks require the ability to perceive and discern visual cues or signals.
• The ability to communicate orally.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Pace Runners, Inc. is an Equal Opportunity Employer.
About Pace Runners, Inc.
Pace is a Values driven company filled with opportunities. Not just on the road, but in every aspect of our business. We encourage innovation, embrace creativity, and recognize success.
Pace Runners, Inc. is a privately held company. With operations in the Southeast Region, Midwest Region, and Texas. Pace Runners provides cross-docking, warehousing, same day delivery, and customized logistics services to leading companies. Pace Runners provides dependable and versatile ground transportation logistics solutions built to order. Visit www.pace-usa.com to learn more.
At Pace, our mission is to serve and improve lives through logistics. We believe our values and culture drive this mission forward. We make it our purpose to serve relentlessly. This extends to our teammates, our partners, and in the communities where we work. Pace’s Safety Recognition Program rewards team members for putting safety first. Our Culture Warrior Program recognizes team members who live and breathe our core values.
Pace is a stable, growing company with over 25 years in business and still growing. Come and join our growing team!
