Job Description
Job Description
ABOUT US :
Palos Verdes Golf Club is a private club located in the middle of an 800-acre parkland preserve overlooking Santa Monica Bay with ocean views visible from several holes. Established in 1924, the golf course has long been referred to as "a hidden gem" and the clubhouse is a designated historical building by the Palos Verdes Historical Society.
BENEFITS :
- 401k with Club match
- Paid Sick Leave
- Employee discounts
- Opportunity to apply for the Club's Scholarship Program
- Great location and great people!
ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO :
Approach all interaction with Members, guests, and colleagues in a courteous, service-oriented mannerRemain attentive, friendly, helpful, courteous, and respectful to Members, guests, managers and fellow employees at all timesPromptly greet guests as they are seated and brings bread and butter to the table (ice water as requested or required)Memorize all menu items and ingredients for each event, prior to each eventMemorize all beverages offered for each event, including all wines and their descriptions, prior to each eventMaintain awareness of all table and position numbersTake orders when necessaryPromptly deliver food and beverages to guests from service area, kitchen, and bar as required or requestedEnsure guests' food and beverage items are all accounted for as they receive them, including special ordersPour and refill wine, champagne, coffee, water and / or other beverages served before, during, and after the mealRemove used tableware between courses and provide tableware for next course as neededCrumb assigned tables after entrees are cleared and between courses as neededClear tables after guests; take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washingRespond appropriately and politely to guest requests and communicates guest requests to management when necessaryRemain on the floor at all times and in assigned station when not performing tasks in service areaComplete daily opening and closing duties and cleaning according to established side workPerform pre-event and post-event duties as assigned, including physical setup of eventSet up and break down tabletops according to floor plan / BEO or as directedKeep all work areas and server stations clean and properly stockedCommunicate with co-workers and management throughout event to ensure efficiency of serviceAssist fellow employees as needed throughout the shiftCommunicate all guests' feedback promptly to managementEnsure overall guest satisfactionAttend pre-shift meetings, trainings, and all staff meetings as required / requestedFollow all established Club and departmental policies, procedures, standards, systems, controls and objectivesPerform other duties as assigned by a managerQUALIFICATIONS & SKILLS :
Fluency in English language; English / Spanish bilingual ability a plusExcellent Member and guest-relation communication skillsDynamic outgoing personality; articulate, friendly, punctual, and proactiveComfortable working with a team in a fast-paced environmentHigh level of client services, professionalism, and attention to detail; professional appearance appropriate for a premier country clubProblem solving, reasoning, and "thinking out of the box"; ability to apply common sense understanding to better serve our internal and external guests' needsAbility to demonstrate proper banquet food and wine service; knowledge of wines / wine regionsAbility to handle guest complaints and disputes and resolve them to satisfactory resultsAbility to work Holidays and all shifts according to your availability provided at the time of hireEXPERIENCE & EDUCATION :
Minimum one year of banquet server and / or food service experience in an upscale banquet or restaurant environment; country club experience preferredHigh school diploma or equivalentBasic knowledge of food and beverage operationsAt least 19 years of age to serve alcohol; 21 years of age to pour alcoholServ-Safe certifiedRBS certifiedCPR certified a plusWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Background check and pre-employment drug screening required
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