21 Customer Success Manager Jobs in Richmond, VA
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PAPER INC is Hiring a Customer Success Manager Near Richmond, VA
The CSM oversees the success of their own assigned account caseload. You will be accountable for driving adoption and recurring usage of the platform as well as identifying barriers that may be preventing client success and devising potential solutions. As a trusted advisor to your clients, the Customer Success Team always has to wear a strategic education 'hat' to take client experience to the next level, whether that means delivering a high-level client presentation, supporting your users with a new product roll-out, or simply answering daily basic support needs.
Technical proficiency and strong problem-solving / troubleshooting abilities are must-haves for this role. You should also have a high comfort level in learning new software systems and working with data.
This candidate must be based in Richmond, Virginia,
Responsibilities:
- Have proven experience with account or project management.
- Have proven experience in and are knowledgeable about the growing field of Customer Success and common practices/processes.
- Know how to manage your workflow and get the job done, especially during high-volume times.
- Are technology-proficient and able to work with data easily and accurately.
- Have strong problem sensitivity and a natural ability to identify issues, read others, and propose solutions.
- Have excellent time management skills and are highly detail-oriented.
- Are a strategic thinker who is proactively thinking 2-3 steps ahead.
- Enjoy and excel at cultivating positive relationships and helping others succeed.
- Are highly team-oriented and goal-motivated.
- Excel at written and oral communication.
- Are available to travel up to 35% at peak times.
- 2-4 years of highly relevant work experience.
Qualifications:
- Direct experience working in K-12 education.
- Direct experience working in a fast-paced startup environment and/or SaaS business.
- Experience with CRM systems, like Pipedrive, SalesForce, or Gainsight.
- Major or related degree/credential in Business or Customer Success/Account Management.
Job perks:
- We’re remote-first…
- …but we still want to meet you, so we’ll fly you in for annual meetups (sometimes more)
- We’re growing fast, and so will your career
- Monthly stipend to support the growth of your home office
- Unlimited access to tutoring and educational support for children of Paper employees
- Benefits, retirement plan ( match), stock options, and more
#LI-TP01
Job Summary
Full Time
Wholesale
$77k-100k (estimate)
02/01/2023
02/16/2023
paper-inc.com
DECATUR, GA
50 - 100
Private
RONALD JONES
$10M - $50M
Wholesale
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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