Technical Account Engineer

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

We’re looking for a Technical Engineer who is passionate about customer success and technical problem-solving. In this role, you will be in contact with customers, resolving support tickets efficiently and with high quality. You will handle support tickets involving technologies such as Node.js, Ruby, PostgreSQL, and proprietary hardware APIs. Your expertise will ensure customers receive timely, effective solutions and a seamless experience with our product.

As we continue our flexible workplace arrangements, it is crucial for our employees to ensure they have a reliable internet and cellular connection in place. Strong and stable connectivity in our work locations allows for smooth communication, seamless collaboration, and uninterrupted productivity.

Position Location:

Remote, United States

Reports To

Software Architect

Entrees (Requirements)

What We’re Looking For:

• Strong background in Node.js/Typescript, PostgreSQL.
• Ability to analyze and resolve complex technical issues efficiently.
• A proactive mindset with a strong commitment to understanding and meeting customer needs.
• Excellent teamwork skills, coupled with an ownership mindset and the ability to work independently.
  
  

With a Side Of (additional Skills)

• Strong proficiency in Node.js (Typescript) and database management (PostgreSQL). Ruby and/or Python is a plus.
• 3 years of backend development (with distributed systems and microservices) experience.
• Proficiency with GraphQL, TypeORM, and Nest.js.
• Experience working with APIs, especially proprietary hardware or device integrations is a plus.
• Excellent debugging and problem-solving skills across software and hardware domains.
• Ability to self-organize and manage tasks in a fast-paced, ticket-driven environment.
• Strong written and verbal communication skills.
  
  

Unleash your potential: What you will be doing and owning:

• Manage and resolve customer support tickets spanning Node.js, Ruby, PostgreSQL, and proprietary hardware APIs.
• Investigate and troubleshoot issues across software and hardware integrations.
• Collaborate with engineering teams to address escalated or complex problems.
• Document solutions, best practices, and recurring issues to enhance the knowledge base.
• Ensure timely responses and resolution of tickets in line with SLAs.
• Proactively engage with customers to understand and address their needs.
  
  

Interview Process

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)
  
  

Perks And Benefits Hot Off The Grill

• Unlimited PTO (Exempt Employees)
• 3 weeks/ year of Vacation/ PTO (Non-exempt Employees)
• Healthcare Benefits
• Fitness/ Wellness Reimbursement ($400/year)
• Internet Stipend (Remote employees)
• Employee Stock Purchase Program
• 401k Match
  
  

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Compensation Range: $100K - $120K