Dunkin Donuts Crew Member - RSW

Position Description Summary:

A Crew Member is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. This position ensures a positive customer shopping experience in a well-maintained and friendly environment.

POSITION REQUIREMENTS:

• Put the customer first at all times
• Provide memorable, highly personalized customer service through needs analyses and product
• recommendations.
• Offer customers promotional products and services
• Be able to resolve customer service issues and escalate as required

• Create and maintain good working relationships with fellow associates
• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance
• standards
• Efficiently and accurately conduct customer transactions on our POS
• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer
• transactions, etc. on our handheld
• Efficiently and accurately complete any required process controls (paperwork, etc.)
• Follow company policies and procedures and maintain a safe working environment
• Understands and complies with Cash Handling and Loss Prevention Standard Operating procedures

POSITION QUALIFICATIONS:

• High school diploma or equivalency required
• Minimum one year of retail or customer service experience preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holiday

Job Types: Full-time, Part-time, Seasonal

Pay: $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid sick time
• Paid training

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evening shift
• Night shift

Experience:

• Food handling: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Fort Myers, FL 33913 (Required)

Work Location: In person

Salary : $15