POSITION SUMMARY: This Assistant General Manager will report to the Vino Volo General Manager & assist in running 2 Vino Volo operations at the PHL Airport.
At Vino Volo (a Paradies Lagardère Company), our mission is to change how people experience great wine. We are passionate
about connecting with each of our guests on multiple levels. From our quality tapas-style food offerings to the exceptional
hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.
The Assistant Manager leads the team in charming and captivating Vino Volo customers through sophisticated customer
service and wine expertise in all areas of the business. They ensure guest satisfaction through proper training of
employees and adhering to company SOPs. They ensure smooth day-to-day operation of the store and provide daily
supervision of all members of the team with guidance from the General Manager. The Assistant Manager is also
responsible for communicating effectively and liaising with all functional areas and levels of management. You will create
and deliver first-class experiences for the traveling public by impressing customers with the Vino Volo experience.
The primary goals of the Assistant Manager are to lead and coach their team to 1) impress customers with the quality of
the Vino Volo experience; 2) sell wine by the flight/glass/bottle, food, and merchandise to these same customers; and 3)
maximize sales while controlling costs. From time to time the Market Assistant Manager may be called upon to assist at
another store.
In joining our team, you commit to supporting this mission by demonstrating our service standards at all times, and holding all
team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.
DUTIES AND RESPONSIBILITIES
All Vino Volo positions, including the Assistant Manager, require that you embody a positive company image by providing
courteous, friendly, and efficient service to customers and team members at all times. We invite you to embrace our family
culture by following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine.