What are the responsibilities and job description for the Patient Communication Specialist position at Park Dental?
Overview
The Patient Communication Specialist is responsible for supporting multiple practices with phone coverage and scheduling of appointments to provide service excellence to our patients.
Responsibilities
Position Responsibilities
- Provide quality patient service through effective communication and personal attention, using appropriate communication strategies and taking the appropriate partners to resolve patient questions and issues
- Receive inbound calls from current and potential patients
- Respond to email requests from current and potential patients
- Schedule patient appointments in the first available opening through the use of patient call lists
Education Requirements
- Minimum high school diploma
Preferred Qualifications
- Customer service experience
- Ability to type 30 words per minute
- Effective communicator and team player
- Call center experience
- Computer skills
Work Schedule
Monday/Tuesday: 7am-4pm
Wednesday/Thursday: 11am-8pm
Friday: 10am-4pm
Company Information
Benefits
Park Dental offers competitive compensation, a generous benefits package including medical, vision, dental, PTO, holiday pay, 401k matching.
Community
Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Associations Give Kids a Smile Day, the American Heart Association Heart Walk, and Mission of Mercy. Each practice participates in events in their local communities too!
About Park Dental
Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology.
"Like" our Park Dental careers page on Facebook for the latest updates about Park Dental!
Park Dental is an equal opportunity employer.
