What are the responsibilities and job description for the Customer Experience Coordinator position at Parobek Plumbing & Air?
Why we need you :
Because we offer top-of-the-line products and services, we need a top-of-the-line Customer Experience Coordinator who genuinely cares about the customer and will look at this opportunity as not just a job but a career.
The big task :
Full Time positions consist of weekdays and weekends. We are open from 7 a.m. to 7 p.m. seven days a week. Shifts will vary.
- You will assist the dispatch team as needed.
- You will evaluate customer calls and match the right technician for every job.
- Update customers on their service appointments throughout the day.
- Perform follow-up "happy calls" to ensure satisfactory service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Competitive individual contributor who also loves to win as a team.
- Experience in call center / dispatching and / or heavy customer service jobs.
Key sub tasks
Skills and experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What we offer
Learn more about us :
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Parobek by visiting www.parobekplumbing.com.
Equal Opportunity Employer
