Lake Compounce - Seasonal Food & Beverage Senior Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Food & Beverage Senior Supervisor is responsible for managing operations of one or more food and beverage (F&B) locations throughout Lake Compounce. The day-to-day responsibilities of this role include overseeing assigned Food & Beverage team members, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also participates in the scheduling, timekeeping, reporting and training activities for the Food & Beverage department, to ensure a smooth and safe daily operation.

We Are Currently Looking For a

Lake Compounce - Seasonal Food & Beverage Senior Supervisor

Roles & Responsibilities

The Food & Beverage Senior Supervisor is responsible for managing operations of one or more food and beverage (F&B) locations throughout Lake Compounce. The day-to-day responsibilities of this role include overseeing assigned Food & Beverage team members, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also participates in the scheduling, timekeeping, reporting and training activities for the Food & Beverage department, to ensure a smooth and safe daily operation.

Role & Responsibilities

• Leads by example, attitude, and as a representation of Lake Compounce’s core values
• Welcome all guests with a smile and positive attitude!
• Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup.
• Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements.
• Maintains all alcohol safety practices when applicable.
• Acts as an approachable mentor and a coach to Food & Beverage team members
• Assists with recruitment, hiring, and orientation of new catering team members, as needed
• Trains team members on how to safely and successfully perform their jobs
• Participates in coaching, counseling, and write up sessions for team members who face escalated disciplinary action
• Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Ensures that all team members are taking their breaks in accordance with Connecticut laws.
• Assists with team scheduling to ensure that the Food & Beverage operations are properly staffed
• Assists with timekeeping for hourly team members
• Manages a smooth rotation of team members throughout the day.
• Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.
• Oversees quality controls and production of food items.
• Manages inventory, focusing on portion and waste controls.
• Interfaces with warehouse on product and supply needs.
• Interfaces with maintenance on all equipment or physical plant needs.
• Other duties assigned as needed.
  
  

Skills

Communication: Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel

Leadership: Inspire others to achieve results, establish credibility throughout the organization and maintain a visible leadership role in appropriate industry, community and business organizations as necessary

Problem Solving/Analysis: Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner

Project Management: Understand and manage projects from concept to completion. Develop and achieve strategic objectives, plans and time schedules; organize and manage competing priorities, while maintaining a steadfast commitment to detail

Executive Presence: Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates

Flexibility: Handle multiple priorities simultaneously; maintain a flexible work schedule to meet changing demands for multiple concurrent projects

Initiative and Adaptability: Take initiative and execute plans to accomplish strategic objectives in a fast-paced, evolving environment

Computer Proficiency: MS Office Suite (Excel, Word, Outlook, PowerPoint)

Education And Experience

• High School diploma or equivalent preferred; Equivalent work experience will also be considered
• 2-3 years of previous work experience in food service, quick service, or restaurant setting
• 1 previous supervisory experience a plus, preferably in a food or restaurant setting
• Previous amusement park, theme park, or waterpark experience a plus
• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have negative TB test results within the last 2 years
• Must have reliable transportation to and from work for your scheduled shift
• Ability to comply with all uniform policies
• Ability to lead and motivate assigned teams of F&B employees
• Must be able to roll-up sleeves and assist with all F&B-related positions to ensure continuous and successful operation
• Must possess excellent customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Must remain focused on compliance with all state and local F&B safety regulations
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Ability to portray a positive, professional attitude
• Ability to work as part of a team as well as independently.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Previous experience with Point of Sale (POS) technology and PCI compliance preferred
  
  

Physical Requirements

• Ability to stand or walk for long periods of time
• Ability to frequently kneel, stoop, or twist
• Frequent bending, squatting and reaching above shoulders
• Ability to walk long distances throughout the park
• Ability to work in both indoor and outdoor setting for extended periods of time
• Ability to work in all weather conditions and elements including the direct sun with no shade, cold, rain, snow, ice, dust, and all other outdoor weather elements
• Ability to withstand heat and humidity in the various food stands and restaurants
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
  
  

Working Conditions

• This role will primarily be based in one or more food stall and/or restaurant locations, with some exposure to other outdoor areas of the park
• Some sedentary motion may be required, while sitting/standing and using computer or POS equipment
• Exposure to the variable outside and inside temperatures, including high heat, cold, humidity, dust, rain, and other weather conditions
• Subject to constant repetitive motion
• Fast-paced environment with constantly shifting priorities and challenges
  
  

Relationships

Internal: Park F&B team members and leaders; Warehouse team members and leaders; Park F&B Manager; Park F&B Director; In-Park Revenue Director; Park Operations Leadership

External: Guests; State and local Health Department Inspectors; Vendors; Suppliers

Team Member Benefits

Working at Lake Compounce is about making people happy. It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Lake Compounce employee, you can be the smiling face that greets incoming guests, a cook that makes things happen in the kitchen or a ride operator that keeps people entertained and safe.

Lake Compounce Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and all Palace Entertainment parks on your days off
• Invited to exclusive employee events throughout the season
  
  

We have great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Lake Compounce. Apply today!

Do not miss the chance to spark your career now!