Lake Compounce - Seasonal Retail Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Retail Supervisor is responsible for managing operations of one or more retail locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls. Also assists with ancillary revenue activities related to rentals and food and beverage, as needed.

We Are Currently Looking For A:

Lake Compounce - Seasonal Retail Supervisor

Roles & Responsibilities:

The Retail Supervisor is responsible for managing operations of one or more retail locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls. Also assists with ancillary revenue activities related to rentals and food and beverage, as needed.

Roles & Responsibilities:

• Welcome and greet all Guests as they enter retail locations
• Lead by example, attitude, and as a representation of Lake Compounce’s core values
• Act as a coach and mentor to less experienced retail team members
• Opening and closing procedures of assigned unit(s) including food preparation and cleanup.
• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory from other shops
• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
• Proactively communicate inventory needs to Retail Manager before items are sold out
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Trains Team Members on all policies and procedures of assigned units.
• Manages Team Member activities ensuring all break and labor guidelines are followed.
• Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
• Participates in sessions to coach, counsel, or issue write-ups for team members who face escalated disciplinary action.
• Assists with team scheduling.
• Assists with timekeeping for hourly team members.
• Monitors cashier activities.
• Ensure merchandise is well stocked and organized
• Maximize unit visual merchandising standards.
• Leads team in Guest Service interactions and friendliness standards.
• Maintains cleanliness of store areas including exteriors.
• Manages inventory, focusing on stock par levels, shrink and waste controls.
• Oversees ancillary duties related to lockers, speedy pass and water park rentals.
• Follows appropriate food and beverage guidelines related to Sweet Shoppe operations when required.
• Be on alert for possible theft
• Notifies supervisors or managers when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
• Reports maintenance or safety concerns to a supervisor or manager in a timely manner
• Promptly notifies the security team or the operator of team member and guest injuries or emergencies
• All others as assigned by retail or park leadership
  
  

Skills:

Communication: Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel

Leadership: Inspire others to achieve results, establish credibility throughout the organization and maintain a visible leadership role in appropriate industry, community and business organizations as necessary

Problem Solving/Analysis: Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner

Project Management: Understand and manage projects from concept to completion. Develop and achieve strategic objectives, plans and time schedules; organize and manage competing priorities, while maintaining a steadfast commitment to detail

Executive Presence: Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates

Flexibility: Handle multiple priorities simultaneously; maintain a flexible work schedule to meet changing demands for multiple concurrent projects

Initiative and Adaptability: Take initiative and execute plans to accomplish strategic objectives in a fast-paced, evolving environment

Education & Experience:

• High School Diploma desired; Equivalent work experience will be considered
• 2 years of previous retail or point of sale work experience
• 1 years of previous supervisor experience leading a team of employees
• If assigned to Sweet Shoppe oversight, must be Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire.
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Valid driver’s license with a good driving record
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to work flexible hours that extend beyond 9am to 5pm
• Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.
• Ability to use a step ladder in a safe and proper manner
• Must possess excellent verbal and written communication skills
• Ability to cultivate and maintain relationships with internal and external stakeholders
• Ability to tolerate stress in tense situations.
• Exceptional customer focus.
  
  

Physical Requirements:

• Ability to stand or walk for long periods of time
• Ability to kneel, stoop, or twist for long periods of time
• Frequent bending, squatting and reaching above shoulders
• Ability to walk long distances throughout the park
• Ability to work in both indoor and outdoor setting for long periods of time
• Ability to withstand heat, humidity, direct sun, cold, and other weather elements
• Ability to carry, push, pull, lift, and hold objects of varying weights (10 – 50) pounds.
• Ability to consistently use hands to grasp, control, move objects/tools
  
  

Working Conditions:

• Some sedentary motion, while sitting and using computer
• Frequent interaction with all outdoor and indoor areas of the park
• Exposure to the variable outside and inside temperatures, including high heat, cold, humidity, dust, rain, and other weather conditions
• Fast-paced environment with constantly shifting priorities and challenges
• Some exposure to dust and chemical cleaning agents
  
  

Relationships:

Internal: Retail team members; All other department head and team members; In-Park Revenue Director; Park Operations leadership; General Manager

External:  Guests; Vendors, Suppliers; 3rd party service providers

Team Member Benefits:

Working at Lake Compounce is about making people happy. It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Lake Compounce employee, you can be the smiling face that greets incoming guests, a cook that makes things happen in the kitchen or a ride operator that keeps people entertained and safe.

Lake Compounce Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and all Palace Entertainment parks on your days off
• Invited to exclusive employee events throughout the season
  
  

We have great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Lake Compounce. Apply today!

Do not miss the chance to spark your career now!