Lake Compounce - Seasonal Rides Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Rides Supervisor will assist in the supervision of the rides team members working throughout the amusement park. This position directly supports the Rides Manager with efficient operation of the department which provides a positive guest experience. This position’s duties include -- but are not limited to -- assisting with the management of the department, supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating rides, and ensuring passengers exit safely. This position will also conduct daily audits to ensure sure the park’s safety and operating policies are being properly followed.

We Are Currently Looking For a

Lake Compounce - Seasonal Rides Supervisor

Roles & Responsibilities

The Rides Supervisor will assist in the supervision of the rides team members working throughout the amusement park. This position directly supports the Rides Manager with efficient operation of the department which provides a positive guest experience. This position’s duties include -- but are not limited to -- assisting with the management of the department, supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating rides, and ensuring passengers exit safely. This position will also conduct daily audits to ensure sure the park’s safety and operating policies are being properly followed.

Roles And Responsibilities

• Maintains a vast knowledge of a group of rides in a designated zone of the park and be able to step in at an attraction when necessary
• Supervises and lead a team of ride operators, ensuring they are well-trained, motivated, supported, and adhering to safety and operational protocols
• Inspire ride operators by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities
• Ensures that attractions open and close at the proper times established by the operational needs of the day
• Provides direct support to other rides team members by making rounds throughout the park to check on their needs
• Acts as a mentor and coach to less experienced rides team members
• Oversees the daily placement for each team member.
• Conducts the training of rides team members
• Completes training documentation with team members
• Able to work open to close when the position requires
• Assist with timekeeping for hourly rides employees
• Ensure breaks are given in a timely manner
• Administer discipline to team members as needed
• Maintains a vast knowledge of all the rides in the park and can jump in to assist or operate when necessary
• Politely listens to guest feedback and complaints and communicates them to the Rides Director as needed
• Provides coverage so that team members may take bathroom breaks
• Monitors the radio to listen for other areas they may be needed
• Enforces Park policies, ride restrictions and ride recommendations
• Ensures safe operation of the ride by always adhering to standard operating procedures and established trainings
• Maintains a sense of calm in tense, escalated or emergency situations
• Ability to perform all the essential functions for ride operators and attendants
• Reports ride related issues and failures to management promptly
• Completes nightly reports including labor hours and damage logs
• Maintains constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
• Protects guest belongings, turns in lost and found items as soon as time allows
• Cooperates with other departments to provide a positive guest experience
• Promptly notifies the security team or the park operator of team member and guest injuries or emergencies
• Completes additional duties as assigned by managers or directors
  
  

Education & Experience

• There is no minimum education requirement.
• 1 years of previous supervisory experience desired
• 1 season of work experience in the Rides Department is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered
• All Rides Team Members must go through the International Ride Operator Certification (iROC) course as a part of the training. Successful course completion is required for this position. There is no cost to the team member for the course.
  
  

Languages: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with Connecticut Child Labor Law
• Ability to work flexible schedule, including evenings, weekends, and holiday
• Must comply with all uniform policies
• Safety-oriented mindset
• Strong verbal and written communication skills
• Ability to comply with all DOSH & iROC requirements
• Desire to contribute to a supportive and effective team
• Ability to work effectively and efficiently in a fast-paced setting
• Must be guest-focused and recognize the importance of following all safety guidelines
• Must work well with other team members and be able to interact with our guests in a fast-paced environment
  
  

Physical Requirements

• Ability to withstand heat, humidity, extreme cold or a variety of other climate conditions
• Ability to lift, push, pull and carry up to 30lbs
• Ability to stand and walk for long periods of time
• Ability to kneel, stoop, or twist for long periods of time
• Occasional bending, squatting and reaching above shoulders
• Ability to tolerate loud noise levels, flashing lights, and heavily populated environments
• Ability to see details of objects that are more than a few feet away
• Ability to climb or descend stairs for some coasters, rides, and attractions
  
  

Working Conditions

• Exposure to the variable outside and inside temperatures, including high heat, direct sunlight, cold, humidity, dust, rain, and other weather condition
• Frequent interaction with many rides and attractions throughout the park
• Fast-paced environment with constantly shifting priorities and challenge
• Frequent interaction with motorized rides, attractions, and machinery
• Subject to frequent loud noises and vibrations
  
  

Relationships

Internal: Front line team, Managers, Directors, and other Palace Operations personnel

External: Park Guests, Inspectors, External Auditors, and other industry professionals

Team Member Benefits

Working at Lake Compounce is about making people happy. It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Lake Compounce employee, you can be the smiling face that greets incoming guests, a cook that makes things happen in the kitchen or a ride operator that keeps people entertained and safe.

Lake Compounce Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and all Palace Entertainment parks on your days off
• Invited to exclusive employee events throughout the season
  
  

We have great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Lake Compounce. Apply today!

Do not miss the chance to spark your career now!