Community Services Manager -VITA

The Community Services Manager - VITA is responsible for various community-based programs including the Volunteer Income Tax Assistance program, voter outreach and registration, and census planning and outreach. The Community Services Manager provides educational and outreach materials. The Community Services Manager trains and organizes volunteers for the community-based programs. The incumbent ensures the community are aware of the benefits that are available from the tribe, state, and federal governments. The position acts as a liaison with other departments concerning programs that affect the community, such as tax programs, financial literacy, voter outreach, and the census.

• Supervise staff including prioritize and assign work, conduct performance evaluations, ensure staff are trained and follow policies and procedures, maintain a healthy and safe working environment, and make hiring, termination, and disciplinary recommendations.
• Ensure assigned projects are developed and implemented in accordance with relevant (tribal, federal, and state/county/city) standards, policies, and procedures.
• Ensure compliance of program administration and policies, including but not limited to, IRS regulations, internal policies, voter rights legislation, and census regulations.
• Monitor volunteers for various projects and programs including prioritize and assign work, and ensure volunteers are trained and follow policies and procedures.
• Prepare reports on staff activities, client progress, and program activities; collect activity logs and analyze statistical information for presentation in reports.
• Provide analysis and recommendations to management; identify potential community service projects. Conduct complex research and administer surveys to assist in developing new programs and modifying procedures.
• Provide complex management support by addressing inquiries and service issues from community members, directors, manager, and coworkers on community resource projects; determine approach for resolution and prepare associated correspondence.
• Interact, collaborate, and develop relationships with tribal, state, and federal personnel to carry out assigned duties.
• Interact with Pascua Yaqui communities and identify community needs and issues to improve program implementation. Attend community meetings.
• Manage and maintain administrative budget; ensure expenditures and revenue reports are correct; and prepare revisions as needed.
• Attend trainings to stay current on issues of all programs.
• Perform other duties of a similar nature or level as requested by supervisor or director.
  
  

Knowledge of:

• Supervisory principles;
• Budget principles;
• Program management and administration;
• Grant writing skills;
• IRS regulations for tax return preparation;
• General mathematical concepts;
• Report preparation techniques;
• English language, grammar, and punctuation;
• Applicable federal, state, and local laws, rules, and regulations;
• Public relations;
• Leadership, policy analysis, and development;
• Program development, implementation, and evaluation;
• Community-based development and mobilization techniques;
• Policy and procedure development and implementation;
• Yaqui culture, customs, resources and traditions and/or a willingness to learn.
  
  

Skills And Abilities

• Perform in a self-directed manner while executing multiple tasks and work well both independently and in teams;
• Analyze, develop, and implement culturally sensitive policy and procedure;
• Organize and maintain detailed records and complete necessary paperwork within given deadlines;
• Identify and facilitate long-range strategies, goals, and objectives for program activities;
• Prepare and present data and reports;
• Develop and prepare a variety of business correspondence, records, reports, documents, and forms;
• Write, implement, and administer grants;
• Establish and maintain effective working relationships with employees, other agencies and the public;
• Communicate effectively, verbally and in writing, including public speaking and presentations as well as prepare and proofread a variety of reports and documentation;
• Apply and explain applicable laws, codes, regulations, policies and/or procedures;
• Operate a variety of office equipment, including a computer and related software applications; and
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public.
• Have ability to sufficiently exchange or convey information and receive verbal and written work instructions.
  
  

Bachelor's Degree in Public Administration, Business Administration, or related field plus three (3) years of related governmental experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

AND

• Experience in establishing community-based programs is preferred;
• Experience in training volunteers is preferred.
  
  

Special Requirements:

• Functional in Microsoft Office programs;
• Must be a certified as a VITA Tax Coordinator or be able to obtain certification within one (1) year of hire. Failure to maintain VITA certification may result in removal from this position;
• This position may require the incumbent to work non-traditional hours, nights, and weekends;
• Must possess and maintain a valid Arizona Driver's License;
• Must pass a background check and drug test; fingerprinting requirement determined by funding and sensitivity of position.