What are the responsibilities and job description for the Host position at Pasquale Jones?
Why work here?
The Delicious Hospitality Group is a love letter to Italy. Helmed by James Beard Award Winner, Ryan Hardy, we are a collection of restaurants in NYC that provide chef driven, curated culinary experiences matched by elevated service. Our ethos is to bring love and focus to each guest's dining experience and we strive to be the best part of our guest's day. We do that by building a team that supports and pushes each other to create those memorable expereinces on a daily basis in the best city in the world.
Position Summary
The #1 priority of our hosts are to create the best first & last impressions for our guests. Our hosts start and end the dining experience. The host needs to be engaging and personable. They need to be problem solvers who are always trying to accomodate guests whether they have a reservation or not.
We are looking for candidates who want to the the "Mayor" of their own little town (restaurant) and build a patronage of neighbors and regulars who can't wait to come back.
Responsibilities
- Greet all guests entering the restaurant and thank all guests leaving the restaurant
- Manage reservation system
- Ensure reservations are prioritized and seated in a timely manner
- Strive to accommodate walk-in guests whenever possible
- Clearly and politely communicate with guests when delays and/or waits occur
- Maintain an organized floor by quickly and efficiently seating guests according to company standards
- Understand and operate the reservation/seating system
- Maintain professional and warm guest communications - inside the restaurant or via phone/email
- Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
- Communicate respectfully and clearly with service team and management
- Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
- Engage management for any guest issue or complaint
- Maintain cleanliness and organization at the host stand and front door area
- Adhere to DHG's cleaning and sanitation SOPs
- Additional service and/or operational tasks as determined by manager
- Adhere to grooming and dress code standards
- Assist teammates to anticipate all other FOH needs
- Responsible for distributing soignée tickets
- Responsible for keeping coat check neat and organized and setting teammates up for success for the following day.
- Proficient in menu knowledge
- Able to answer questions on hours of operation, restaurant history, and basic information about DHG and the sister restaurants.
Required Qualifications
- A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
- Excellent communication, organizational, and interpersonal skills
- Ability to remain calm under pressure and resolve guest conflict
- Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
- Able to work in a standing/walking position for long periods of time
- Ability to demonstrate quick thinking and adaptability in a constantly changing environment
- Polished personal presentation: Grooming meets company standards, as outlined by our Service Manual
Preferred Qualifications
- ~1 year with Host or Maitre D’ experience in a high volume restaurant
- Ability to navigate the Resy reservation system
- Proven experience learning seating charts and escorting guests to their tables
- Ability to run host stand with support of leadership, directing other hosts to seat tables and complete other necessary tasks and responsibilities
- Ability to train new Hosts in all aspects and responsibilities of the role
- A proven track record of dependability and a continuous focus on learning and development
Physical Demands
- The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
Pasquale Jones & DHG Policies and Guidelines
- Arrive on time and “floor-ready” for all scheduled shifts. Arrive to work following dress code guidelines and standards.
- Clock in and out for each scheduled shift and shift break. Exhibit accurate and effective use of time and attendance portals and procedures.
- Abide by all Pasquale Jones and Delicious Hospitality Group (DHG) policies and guidelines.
Compensation: Hourly ($18.00 - $20.00) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts
Customer Service
High Volume Service
Communication
Resy
Positive Attitude
Conflict Resolution
People Skills
Welcoming Guests
Salary : $11