What are the responsibilities and job description for the Service Agreement Coordinator position at Pattons?
About Us
Since 1945, Pattons has supplied the most efficient, reliable, and technologically advanced compressed air systems to industries throughout the Southeast. We joined the ELGi Equipments Ltd. family of companies in 2012 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper penetration into the markets we serve throughout North America and around the globe.
The key to our unsurpassed reputation for quality and service is the ongoing dedication and talent of our team members. Our continuous pursuit of excellence includes providing competitive compensation packages, comprehensive benefits, professional development, and challenging growth opportunities to our valued team members.
About The Opportunity
The Service Agreement Coordinator supports the Contract Administration Organization with daily activities surrounding the Service Excellence Manager and their teams by providing assistance with a focus on customer service, responsiveness, accuracy, and follow-through.
As Service Agreement Coordinator, You Will
Since 1945, Pattons has supplied the most efficient, reliable, and technologically advanced compressed air systems to industries throughout the Southeast. We joined the ELGi Equipments Ltd. family of companies in 2012 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper penetration into the markets we serve throughout North America and around the globe.
The key to our unsurpassed reputation for quality and service is the ongoing dedication and talent of our team members. Our continuous pursuit of excellence includes providing competitive compensation packages, comprehensive benefits, professional development, and challenging growth opportunities to our valued team members.
About The Opportunity
The Service Agreement Coordinator supports the Contract Administration Organization with daily activities surrounding the Service Excellence Manager and their teams by providing assistance with a focus on customer service, responsiveness, accuracy, and follow-through.
As Service Agreement Coordinator, You Will
- Set up and manage preventive maintenance contracts in ERP system
- Opening monthly service jobs for all locations
- Validate and qualify service needs with customers before opening preventive maintenance service jobs
- Move jobs from free to planned to ensure procurement
- Follow up on customer purchase order numbers for contracts
- Follow up with executed copies of contracts
- Support service coordinators in scheduling monthly service jobs
- Manage service parts used for service in the ERP system by equipment
- Update of leads, opportunities, quotes and orders in CRM
- Manage Excel spreadsheets for monthly reporting to Contract Administration Manager
- Minimum of a two-year degree or two years of relevant experience as listed below
- Minimum of two years' experience in an administrative support role
- Proficiency with Microsoft Office products, specifically Excel, Outlook, and Enterprise Resource Planning (ERP) systems
- Excellent written and verbal communication skills
- Excellent Customer Service skills
- Strong organizational, time management, and prioritization skills in a fast-paced environment
- Keen attention to detail
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