What are the responsibilities and job description for the Mazda Service Concierge position at Paul Miller Ford?
Service professionals in the Paul Miller Motor Company must always be dedicated to the pursuit of
exceptional customer service. Our service professionals come from a wide variety of backgrounds, from
entry level to career-changers to experienced career professionals. What unites our Mazda Service team
is a strong desire to succeed.
Examples of Duties (Illustrative Only):
• Place priority on handling incoming phone calls as well as performing outgoing daily follow up
calls. Direct any negative follow-up responses to the Mazda Service Director immediately.
• Perform outgoing deferred service contacts and use the tools provided to sell / schedule the
guest back in to have those deferred services performed.
• Assist the Service Advisor staff as needed.
• Schedule service appointments as necessary.
• Perform Fill-in advisor duties when requested.
• Open and close MCVP loaner vehicle contracts using TSD Drive software.
• Schedule Lyft ride sharing as needed.
• Light porter duties to include parking and redelivery of guests’ vehicles, as well as pick-up and
delivery to a guest’s home as needed.
• Other tasks as assigned by the Mazda Service Director or PMMC Senior Management.
Salary : $15
