What are the responsibilities and job description for the Field Services Manager position at PayRange?
Overview
Do you carry change in your pocket? If not, you’re among the millions of people who have become “cashless” – yet millions of unattended retail machines in this $45 billion industry are still largely dependent on cash and coin. This is 2024 and the machines have been stuck in the 1990s – until now.
PayRange is powering mobile commerce on traditionally “dumb” machines such as vending, laundry, amusement, car washes, and more. The company developed a low-cost, clever solution that has more than 100 patents! The patented approach leverages the user’s smartphone and network connectivity eliminating the need to connect the machine to a network enabling rapid upgrades of existing machines.
PayRange is reinventing how people pay “things” and bringing these legacy machines rapidly into the digital age with not only cashless payment, but also remote visibility for the machine owner fueling analytics and business improvements like never before.
The company has product market fit, market validation, a loyal, innovative team, and a proven – and profitable – business model. The company serves both small business and enterprise customers. The company recently completed a sizeable investment round and is now staffing up to manage explosive growth. If you ever wondered what it would have been to join Square, PayPal, or Toast when they were just 30 employees, then the time to join PayRange is now!
We’re seeking a Field Services Manager with 5 years of experience. The ideal candidate will be a self-starter, self-driven, comfortable working in small teams, be able to work with high-level direction. This is an in-office position, five-days a week based in our Portland, Oregon office.
Responsibilities:
- Work closely with the Project Manager to coordinate all field related activities and ensure that resources are allocated effectively to meet committed timelines.
- Manage a large team of contractors, ensuring efficient workload distribution and coordination. Successfully onboard and offboard contractors.
- Conduct regular site visits to monitor project progress, identify potential issues, perform quality checks, and provide on-site support.
- Assist with installations remotely and on-site as needed.
- Train 3rd party contractors to ensure they are successfully setup to perform the services as required.
- Review and evaluate work performed by 3rd party contractors and internal resources and take necessary corrective actions and additional training as required.
- Become a product expert, assisting with troubleshooting and support to 3rd party contractors and internal team.
- Be available on weekends, as needed to provide necessary support.
- Ensure that the necessary resources, including equipment and personnel, are available at project sites.
- Address field-related challenges and implement solutions to keep projects on track.
- Maintain open and effective communication with project teams, contractors, and stakeholders.
Qualifications & Requirements:
- 5 years of experience in field services
- Strong organizational and time management skills.
- Ability to travel
- Valid driver's license and clean driving record.
- Experience with project management tools and software is a plus.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
