Principal Program Operations Manager

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

You will serve as a strategist and trusted advisor, building strong partnerships with large, complex clients and ensuring the successful delivery of critical programs. Leading program operations from onboarding through completion, you will align efforts with client objectives, overseeing resources, budgets, and timelines to deliver exceptional value. By anticipating client needs and crafting tailored solutions, you will drive innovation and identify opportunities for long-term success. This role demands strategic expertise, operational excellence, and leadership to maximize client impact.

Key Responsibilities

• Develop and implement a relationship management plan for strategic, global accounts to build and sustain key client relationships
• Plan and manage the delivery of projects within areas of expertise, ensuring outcomes align with organizational objectives
• Execute top-of-funnel campaigns, including audience targeting and channel integration, to maximize results
• Analyze complex data patterns to provide actionable insights and drive informed decision-making
• Lead assurance reviews to ensure project goals are met within defined parameters
• Engage stakeholders by addressing their needs and concerns to ensure collaborative communication
• Drive continuous innovation through personal capability-building and professional development
  
  

Qualifications

• 6 to 10 years of substantial, relevant experience in program management or account management
• Proven ability to build and maintain strong customer relationships, delivering tailored, customer-focused solutions
• Expertise in making timely, well-informed decisions that align with organizational goals and priorities
• Skilled in creating adaptive, strategic plans that effectively manage risks and achieve desired outcomes
• Demonstrated proficiency in managing diverse stakeholder needs, fostering alignment and collaboration
• Deep understanding of industry trends and business strategies, with a track record of driving measurable results
  
  

Preferred Qualifications

• Bachelor’s degree or equivalent experience
  
  

Behavioral Competencies

• Collaborates
• Ensures Accountability
• Optimizes Work Processes
• Situational Adaptability
• Manages Complexity
  
  

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.