Assistant Practice Manager

Description

Responsibilities

Entrusted with making key business decisions and overseeing day-to-day practice operations. Identify areas of improvement in practice operations, contribute creative ideas to pave the way for continual growth and effectively resolve patient concerns and communicate ideas with executive leadership. Develop intraoffice and external relationships, establish community partnerships and ensure the business thrives as a community resource.

Knowledge, Skills & Abilities

Works with physicians to develop business strategies and continually improve patient services
Designs and implements workplace procedures
Liaises with general practitioners, nurses, and other medical practice employees to ensure adequate support in daily operations
Manages practice and departmental budgets
Oversees daily practice operations, including staff scheduling, patient appointment scheduling, billing and coding offices, debt collections, facility maintenance, IT support, security, and occupational health and safety compliance
Leads a team made up of patient coordinators, medical assistants, nurse practitioners, billing and coding personnel and assistant managers
Controls the supply of vaccinations and medical equipment
Ensures patient records are accurately updated
Monitors the patient experience, interacting with patients and seeking customer feedback about the practice. Address patient concerns in a compassionate and timely fashion
Recruits, trains, and supervises administrative staff
Manages the production of patient brochures, newsletters, and other correspondence for practice marketing efforts
Monitors practice's progress in meeting compliance targets
Additional duties to ensure optimal efficiency in practice operations

Qualifications

Required Experience

Exceptional organizational skills and great oratory skills

Familiarization with company policies and procedures


Preferred Experience

Preferred: 3-5 years experience as a Practice Manager or Assistant Practice Manager