What are the responsibilities and job description for the Member Communication Specialist - Webster City, IA position at Peoples Credit Union?
MEMBER COMMUNICATION SPECIALIST
Job Location: Peoples Credit Union
310 First Street, Webster City IA 50595
Reports to: Branch Manager
Role: Responsible for answering incoming calls, problem-solving, addressing account-related inquiries, providing information about products and services, taking messages, or transferring calls as needed.
Responsibilities:
- Member Support: Provide courteous, efficient, and accurate assistance.
- Problem Resolution: Investigate and resolve member concerns. Collaborate effectively with supervisors to resolve complex member issues.
- Product Knowledge: Maintain a comprehensive understanding of the credit union’s products and services.
- Data Entry: Accurately and efficiently enter member information. Maintain meticulous records of member interaction and follow-up actions.
- Compliance: Adhere to all relevant regulations and compliance standards. Ensure that member information is handled confidentially and securely.
Skills:
- High school diploma or equivalent (GED) required
- Previous customer service experience
- Effective communication skills, both verbal and written
- Creative problem-solving abilities and attention to detail
- Basic knowledge of financial products, services, and banking operations
- Proficiency in using computer systems
- Empathy and patience when dealing with member inquiries
- Bilingual (preferred)
Benefits: Hourly Position / Pay Differential for Spanish Special Skill
- 401(k) with Company Match
- Dental / Health / Vision
- Disability / Life Insurance
- Employee Assistance Program
- Flexible Spending Account / AFLAC
- Paid Time Off / Parental Leave
- Professional Development Assistance
Schedule: Full-Time
- Monday to Friday
Contact: Kimberly Chansler/ 515-832-6346
We are an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
