What are the responsibilities and job description for the Utility Billing Clerk - Omaha position at PEOPLESERVICE INC.?
PeopleService is hiring a Utility Billing Clerk! PeopleService is a company of Water/Wastewater Professionals who provide contract operations in 7 states across the Midwest. We provide billing solutions for multiple cities and SIDs in four states.
The Utility Billing Clerk delivers excellence in customer service to residents and city personnel for billing inquiries. Performs the daily workflow transactions including responding to residents and city clients, processing payments, and completing tasks with the billing and finance departments.
This position is located in our Downtown Omaha office with working hours from 7:30a – 4:30p Monday - Friday.
What will you do?
- Acts as first point of contact with customers via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and solve problems. This can include inquiries for billing, usage, leaks, adjustments and more.
- Take payments over the phone from customers
- Process mail payments
- Initial setup and execution of recurring EFT and credit card transactions for the account
- Balancing of accounts
- Processing and delivering reports to internal staff and external customers
- Generate delinquent letters and 24 hours notices
- Work closely with our operators regarding work orders, turn on/offs, meter reads, and other miscellaneous tasks
- Enter in meter reads manually and through various software and generate bills
- Document customer interactions and updating relevant systems according to established guidelines
Who would excel in this role?
- Someone who can work independently and organize time and resources to handle multiple priorities.
- Someone who can work with detail and accuracy
- Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
- Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
- Ability to multitask, navigate computer systems efficiently, and type accurately.
- College degree or equivalent.
- Proficient in basic computer applications and the ability to learn new software quickly.
- Empathy, compassion, and a genuine desire to help others.
- Strong attention to detail.
- Ability to do basic math
- 1-2 years related customer service work experience
- Attendance and dependability
