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Overview
Peraton is seeking a motivated and experienced Service Desk Manager to lead a 24x7x365 Enterprise Service Desk in Colorado Springs, CO supporting a U.S. Air Force program. The service desk manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is meeting Service Level Agreements (SLAs). To meet these demands, a good service desk manager must possess skills including decisiveness, flexibility, ability build a cohesive team of technicians while meeting strategic objectives and remaining calm-under pressure.
Responsibilities:
Must Possess:
Must Possess:
Education and Experience Required (per DoD Directive 8570.1)
Other – Lead Guide and Direct the Service Desk personnel in the use of the following Areas/Tools:
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Full Time
Durable Manufacturing
$74k-94k (estimate)
06/01/2023
06/13/2023
peraton.com
COLORADO SPRINGS, CO
15,000 - 50,000
2017
Public
ALAN STEWART
$5B - $10B
Durable Manufacturing
Perspecta is an IT service firm that provides data analytics, applied research, cybersecurity and related services for the healthcare industry.
The job skills required for IT Service Desk Manager include Customer Service, Service Desk, Technical Support, Troubleshooting, Active Directory, Support Services, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Manager. Select any job title you are interested in and start to search job requirements.