Service Technician

Position Title: Service Technician

Location: Kansas City Metro Area (Specific Customer Sites)

Job Type: Full-Time

About Us:

We are a leading provider of office document solutions, specializing in multi-function devices (MFD) that help businesses streamline their operations. Our commitment to excellence and customer satisfaction is at the core of our services.

Position Overview:

As a Service Technician, you will play a crucial role in ensuring the optimal performance and longevity of our multi-function devices at specific customer sites. You will be responsible for troubleshooting, repairing, and maintaining MFDs while delivering exceptional customer service.

Key Responsibilities:

• Service and Maintenance: Perform routine maintenance, troubleshooting, and repairs on multi-function devices including printers, copiers, scanners, and fax machines.
• Customer Interaction: Engage with customers in a professional and friendly manner to understand their issues and provide effective solutions.
• Technical Support: Diagnose and resolve hardware and software issues related to MFDs. Provide guidance and support for any device-related queries.
• Documentation: Maintain accurate records of all service activities, including diagnostics, repairs, and parts ordered.
• Preventative Measures: Conduct regular inspections and preventative maintenance to minimize downtime and extend the life of MFDs.
• Training and Education: Educate customers on proper use and maintenance of their equipment to prevent future issues.
• Collaboration: Work closely with Help Desk and Account management team to ensure customer satisfaction and timely resolution of issues.

Qualifications:

• Education: High school diploma or equivalent; technical certification or associate degree in electronics, IT, or a related field is preferred.
• Experience: Previous experience as a service technician, particularly with MFDs, is highly desirable.
• Technical Skills: Strong understanding of MFD hardware and software. Proficiency in troubleshooting and repairing electronic devices.
• Customer Service: Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Organization: Strong organizational skills with the ability to manage multiple tasks and priorities.
• Mobility: Willingness to travel to various customer sites as required.
• After Hours: Available to be included in rotating (within team) after-hours on-call schedule.
• Driver’s License: Valid driver’s license and a clean driving record.
• Company Vehicle Provided

Preferred Requirements

• 6 years in technical customer environment

Physical Demands

• Ability to lift weight up to 50 pounds
• Ability to move large equipment (copiers, faxes, printers) on wheels
• Ability to stand and/or walk up to 2/3 of the time working

What we offer:

• Competitive salary and benefits package.
• Ongoing training opportunities
• Independent but supportive work environment within service team

How to Apply:

Interested candidates are invited to submit their resume along with a cover letter outlining their qualifications and experience to craven@perfectoutput.com. Please use the subject line "Service Technician Application."

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Opportunity Employer:

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join our team and help us deliver exceptional service to our valued customers!