What are the responsibilities and job description for the Patient Account Liaison position at Petersburg Medical Center?
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Position Description
PMC Mission and ValuesOur Mission is excellence in healthcare services and the promotion of wellness in our community.
Our Guiding Values are: Integrity, Dignity, Professionalism, Teamwork and Quality.
Position Summary
The Patient Account Liaison is responsible for managing patient, financial interactions, including processing incoming payments, managing a call list, assisting with Medicaid applications, handling collections, previewing statements, setting up payment plans, and administering the financial assistance program. This role requires excellent communication skills, a thorough understanding of the billing process, and the ability to provide compassionate service to patients experiencing financial difficulties.
Responsibilities
Incoming Patient Payments
- Accurately process incoming patient payments through various channels (in-person, mail, online).
- Ensure payments are posted to the correct patient accounts in a timely manner.
- Reconcile payment records with patient accounts.
Phone Call List
- Maintain and manage an active phone call list for patient follow-ups regarding outstanding balances and payment inquiries.
- Conduct outbound calls to patients to remind them of upcoming payments, discuss payment plans and address any billing questions.
Medicaid Applications
- Assist patients with the completion and submission of Medicaid applications.
- Verify eligibility and follow-up on the status of Medicaid applications.
- Work closely with the Medicaid representatives to resolve any issue or discrepancies.
Collections
- Implement and manage the collections process for overdue accounts.
- Communicate with patients regarding past due balances and work towards resolving outstanding debts.
- Collaborate with collection agencies when necessary to recover unpaid balances.
Statement Review
- Review and verify patient statements for accuracy before distribution.
- Ensure all charges, payments, and adjustments are correctly reflected.
- Address any discrepancies or issues found during the statement review process.
Payment Plans
- Develop and propose payment plan options for patients with outstanding balances.
- Monitor and manage active payment plans, ensuring timely payments and adjustments as needed.
- Communicate with patients to modify plans based on their financial situations.
Financial Assistance Program
- Evaluate patient eligibility for financial assistance programs.
- Guide patients through the application process for financial aid.
- Maintain records and financial assistance provided and report on program effectiveness.
Reports To: Business Office Man
Supervises: None
Qualifications
Education
High School diploma or equivalent required, associate degree in healthcare administration, business or related field preferred.
Experience
Minimum of 2 years' experience in medical billing, patient accounts or related field.
Skills
- Proficiency in medical billing software and electronic health records (EHR) systems.
- Strong understanding of Medicaid and other insurance programs.
- Excellent communication and interpersonal skills.
- Attention to detail and strong organizational skills.
- Ability to handle sensitive information with discretion and confidentiality.
- Problem-solving skills and the ability to work independently.
Working Conditions
This position is typically performed in an office setting within a healthcare facility. Regular interactions with patients via phone and in-person.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer. Ability to lift 15 pounds occasionally.
Employment Requirements
- Must be able to pass a State of Alaska Background Check
- Must be able to pass a drug screen (including Marijuana).
Type: Full-time
Expires: 03/31/2025
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