Job Description and Responsibilities – Pet Pro

GUIDING PRINCIPLES

• We love pets and want to take the best possible care of them.
• We appreciate our pet owners. We always want them to be treated with respect and greeted with a friendly voice.
• We do not get a second chance to make a great first impression. We want all of our first impressions to be great ones.
• We are all a part of the PETSuites team. We are only as strong as our weakest link. We succeed together.
• Our goal is to deliver customer service that will become legendary. Our standard is rave revues.

The role of Pet Pro is the most important role in the care of our guests. The kennel technician will assume complete responsibility for the care and welfare of the guests in our facility. The Kennel Technician must be dependable, caring and pay attention to detail. Cleanliness of the facility is what will determine our success. Keeping the focus on cleanliness and safety is essential. Weekend availability.

PET RESPONSIBILITIES

• Ensure that each guest is treated with respect and dignity
• Ensure that all guest are receiving appropriate amounts of food and water
• Maintain a sanitary and healthy environment by following PetSuites standards of cleaning and disinfecting rooms
• Monitor guests' health by daily charting of eating and elimination habits
• Monitor guests' reaction to playtimes and general demeanor by charting playtime interactions
• Follow all PetSuites standards of safety with regards to handling guests, particularly aggressive guests and escape artists
• Pay specific attention to kennel tags, (Meds Person to Feed, Aggressive, Separate for Feeding, etc.)
• Immediately alert front staff and resort manager when a guest is ill or exhibiting odd behavior - follow-up by filling out illness form and turning it into the front staff
• Launder guests' sheepskin, towels, etc., as necessary

PROPERTY AND INVENTORY MANAGEMENT

• Ensure facility meets or exceeds PETSuites expectations with regards to cleanliness and safety
• Ensure that the property is maintained (lawncare, snow removal, tree maintenance)
• Alert manager when levels of inventory are low in the following areas:
• Pet foods
• Cleaning products for kenneling and lobby areas
• Ensure all common areas in the kenneling area and the lobby are clean and free from hazards ie: wet floors, etc.
• Alert manager of any safety or operational issues ie: broken guillotine doors, burnt-out lights, not enough salt for snowy areas, etc.
• Keep informed of important notices, meetings, etc. by consulting the "Guest Services Command Center" 

PHYSICAL REQUIREMENTS:

• Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
• Talking and hearing to effectively convey information and understand instructions. 
• Ability to communicate effectively with other staff members.

REPORTS TO:

The Pet Pro reports to the Manager.

Company Introduction

PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.