What are the responsibilities and job description for the IT Help Desk Support - Entry Level position at Piazza Auto Group?
Piazza Auto Group is seeking a IT Help Desk Specialist to add to our team as we continue to grow! Must have a valid Driver’s License, clean MVR and IT Help Desk experience. Schedule - Monday to Friday with rotating Saturday coverage
Company paid Dental, Vision, Short-term and Life Insurance coverage for our full-time employees!
Employee Assistance Program (EAP) network available for our full-time employees and their dependents.
A valid State Driver’s License and ability to pass a pre-employment criminal background check are required for employment.
BENEFITS:
- Medical coverage, including a HSA option, available
- Voluntary insurance coverage such as Short/Long Term Disability, Life, Critical Illness, Hospital Indemnity & Accident Plans available
- Competitive Pay Plan
- 401(K) Plan with Company match after 6 months
- Paid Vacation & Holidays
- Five-Day work week (Closed Sundays)
Job Duties:
- Support our 32 dealerships across the Southeast PA, NJ & northern Delaware
- Manage and monitor internal IT ticketing system for store requests
- Perform remote work on desktop environments
- Replace outdated or broken equipment including but not limited to PCs, printers, scanners, fax machines, phones etc.
- Troubleshoot common desktop issues (i.e. website compatibility issues, virus mitigation, networking errors, etc.)
- Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
- Contribute to team effort by accomplishing all required tasks at hand
- Must be able to adapt quickly to changing circumstances on a day by day basis
Requirements:
- 2 years of IT or related experience preferred
- Automotive industry knowledge is a plus
- Self-motivated and competitive
- Excellent communication skills
- Attention to detail
- Time management skills
- Valid Driver’s License
- Must be willing to commute to different locations on a daily basis
- Must pass a background check
We are an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- IT Help Desk: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
