Director of Home Care Services

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 54 years and remains the largest community health center in central NC. Operating 10 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) Senior Care facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What is PACE?

At Piedmont Health Senior Care, we are dedicated to enhancing the lives of seniors in our community through our Program of All-inclusive Care for the Elderly (PACE). We help seniors maintain their independence and continue living at home for as long as possible. We achieve this by offering comprehensive, personalized healthcare and related services, all tailored to the unique needs and aspirations of each senior we serve.

Our approach is unlike any other healthcare plan! PACE emphasizes a participant-centered strategy, focusing on providing the right care and services that best support each participant's unique needs and goals. We integrate and coordinate all aspects of care, leveraging a team of dedicated doctors, nurses, therapists, dieticians, and other specialized professionals who work together as a care team to manage and address the complete health needs of each.

Job Title – Director of Home Care Services

Department - PHSC Home Care Agency

Reports to – PACE Executive Director

Benefits -

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position: Under the supervision of the Executive Director, the Director of Home Care Services is responsible for and manages home care services for the Piedmont Health Home Care Agency; ensures adherence to best practices for home care services overall (both the agency and the PACE program); and collaborates with PACE leadership on establishing key performance indicators for home care and quality improvement efforts to meet the goals therein. This position oversees the operations of the PHS home care agency, including program expansion, scheduling, communication, service coordination, staff recruitment and retention, service quality, compliance with home care regulations, and personnel management. The Director of Home Care Services is responsible for developing and implementing a plan for the continuous growth of the home care agency. To ensure high-quality services, this position will conduct regular audits and reviews of home care documentation, processes, and communication. This position is also responsible for ensuring excellent customer service is provided to clients and working closely with the to ensure quality care and services.

• Work Location: Administrative Office
• Schedule: 8am-5pm, Monday-Friday
• Required Travel: Occasionally to PHS Sites

Duties/ Responsibilities –

• Develops a business plan for growing and maintaining a high-quality home care agency, with the goal of providing 90% of all home care services to PACE participants.
• Ensures compliance with all Home Care Agency regulations and, as they related to contracted agencies, PACE rules.
• Develops an effective recruitment plan to grow nurse aide home care services according to goals established by the program.
• Manages and oversees the day-to-day operations of the PHS Home Care agency, including communication, medical record management, compliance oversight, coordination, staffing and personnel issues, education and orientation, etc.
• Has expertise with respect to home care regulations for nursing, nurse aides, personal care aides, physical and occupational therapy, and educates employees on their responsibilities.
• Ensures the provision of high quality of home care services to clients, including measuring participant and caregiver satisfaction and developing and implementing quality improvement projects based on feedback.
• Understands the home care service needs to the PACE program and works cooperatively with home care coordinators and leadership to meet these needs.
• Maintains an up-to-date, accurate medical record for all clients in compliance with home care regulations.
• Coordinate systems and procedures to ensure efficiency and accuracy in operations.
• Reviews and resolves grievances and develops a quality improvement plan based on trends.
• Oversees hiring, orients, training, supervision, and evaluation of the nurse aides and personal care aides, ensuring high quality training and performance of the PHS Home Care agency.
• Directly supervises the RN Home Care Supervisors and administrative staff.
• Develops and implements an effective employee satisfaction and retention plan for the home care agency.
• Conducts an evaluation of the home care agency annually, per regulations.
• Conducts regular monthly audits to ensure standards/regulations for care and documentation are being met.
• Maintains database for home care (AdaCare), ensuring client information is up-to-date and accurate.
• Submits home care agency licensure renewal application annually.
• Interfaces with regulatory agencies as needed.
• Serves in on-call rotation for home care.
• Other duties as assigned.

Qualifications –

Education/Experience: Required: At least 2 years' management or supervisory experience in-home care or other relevant licensed health care program and has at least one year of supervisory or management experience in-home care or other licensed health care program. Registered Nurse required. One year of experience with the frail or elderly preferred.

• Must possess strong interpersonal, organizational, group facilitation and consensus-building skills
• Must possess skills necessary to provide care for geriatric patients
• Must have proven clinical leadership and management skills, to include the ability to learn, teach, research, develop and implement policies and procedures and/or projects as needed independently
• Must possess the ability to prioritize, multi-task duties within the role as well as problem solve and think analytically/critically. Must have the ability to effectively handle difficult and unusual interpersonal situations
• Must possess broad knowledge base of nursing clinical practice
• Ability to work within a team environment and foster team cohesiveness
• Strong oral and written communication skills
• Must meet a standardized set of competencies established by Piedmont Health SeniorCare and approved by CMS before working independently
• Must only act within the scope of his/her authority to practice

Preferred: One year of experience with the frail or elderly preferred.

Current/valid License: RN currently licensed in NC; Presents credentials which demonstrate ability to meet performance criteria for the RN position; Valid NC driver's license.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.

Pay Range - $85,169.00 - $101,696.00

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DEI Statement

Piedmont Health Services, Inc. (PHS) endeavors to maintain an inclusive workplace, one that is reflective of the patient population that we serve and the individuals whom we employ. We strive to incorporate inclusiveness throughout our work culture, including the way that we recruit, support, and retain employees. We believe that having employees from diverse backgrounds, cultures, and experiences is an asset. It helps us to view the world through different lenses embodying the perspectives, opinions, approaches, and values that our employees bring to work daily. In fact, inclusion is woven into the very fabric of our work life, which allows our employees to perform at their highest possible potential.