What are the responsibilities and job description for the Patient Experience Rep position at Piedmont?
Description
JOB PURPOSE:
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patients problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Required Hours: Days shift, 10 hour work day schedule with various days and various shifts.
Qualifications
MINIMUM EDUCATION REQUIRED:
High School Diploma
Minimum Experience Required
One (1) year of experience in customer service, preferably in a healthcare environment.
Minimum Licensure/Certification Required By Law
None.
Additional Qualifications
Experience working with complex customer service situations preferred.
Two (2) year college or Associates degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.
JOB PURPOSE:
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patients problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Required Hours: Days shift, 10 hour work day schedule with various days and various shifts.
Qualifications
MINIMUM EDUCATION REQUIRED:
High School Diploma
Minimum Experience Required
One (1) year of experience in customer service, preferably in a healthcare environment.
Minimum Licensure/Certification Required By Law
None.
Additional Qualifications
Experience working with complex customer service situations preferred.
Two (2) year college or Associates degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.
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