What are the responsibilities and job description for the Assistant Team Leader position at Places for People, Inc?
Job Description:
Job Summary:
The Assistant Team Leader assists with providing clinical supervision for clinical and support team members. The Assistant Team Leader ensures quality assurance standards are met, acts as a liaison with other teams and outside agencies as needed, gathers, and prepares outcome data and client feedback for review.
Essential Job Functions:
Direct Report Involvement:
Schedule twice monthly supervision meetings with all direct reports on team and conduct a quarterly field observation of team member’s work.
Develop and implement an effective onboarding process for new team members including orientation support, discussion of organization values/culture, identification of recommended additional initial training, and plan for development/coaching.
Provide guidance of direct reports in a variety of areas including clinical documentation, mentoring, teaching, nurturing, and team well-being assessment, and identify any additional support recommendations, if appropriate.
Monitor training requirements for direct reports and regularly provide feedback and direction based on job responsibilities and desired professional development.
Conduct annual succession planning assessment per process prescribed by HR.
Leadership Activities:
Review a minimum of 4 (four) service notes per month per Community Support Specialist to assess quality of notes regarding: medical necessity congruent with Individual Treatment Plan.
Complete all service documentation including progress notes, assessments/treatment plans and other reviews prior to required deadline.
Provide appropriate feedback and identify improvement strategies during supervision
Monitor team performance with a focus on access, efficiency, effectiveness, and accountability (need to define) in supervision meetings.
Monitor clinical and administrative process flows and identify improvement opportunities utilizing available resources (QI) when necessary and celebrating and sharing success.
Monitor outcomes against treatment plans for improvement.
Accompany health coaches on visits to provide feedback on performance and identify opportunities for development and/or improvement. Frequency of visits should be more for new Community Support Specialists and should be based on supervisor assessment of performance.
Promote and coach service delivery that is recovery focused, trauma informed and culturally competent.
Communication:
Regularly communicate information gleaned from meetings, trainings, conferences, etc. to your team members. Effectively and continually communicate information to team to minimize confusion or lack of understanding regarding organizational direction.
Support and model the agency’s efforts to promote a culture of health, wellbeing, inclusion, camaraderie, compassion, and appreciation of our collective work.
Promote coordination of care where we work across teams, disciplines, departments, and other providers to address the treatment needs most effectively of those we serve and take advantage of our collective wisdom.
Task List:
On call rotation, provide back-up to front line and provide crisis intervention as needed.
Assist leadership team with weekly meeting to review and pre-schedule services that are linked to the person’s served treatment plan.
Meet with team monthly to review persons served who are 1) non-responders of services and create plan to address needs 2) review those who are preparing for discharge and 3) review clients who are receiving too much, or too little services based on utilization review.
Address critical issues including completing critical incident reports and addressing client and staff grievances per agency policy.
Monitor team member orientation, ongoing training requirements, time records and annual reviews for assigned team members.
Bi-weekly (2x per week) review of activities.
Review medical consultations and input into Dr. First.
Participate in agency-wide meetings, provide training and write reports, as needed, to support agency development.
Serve as back up Leader in the absence of a Clinical Supervisor.
Complete a minimum of two (2) in-person contacts per day.
Attend agency training as required.
Other duties as assigned by program leadership.
Knowledge, Skills, and Abilities:
Knowledge of Diagnostic Statistical Manual (DSM), psychotropic medications, and substance use services.
Thorough knowledge of case management and rehabilitation methods, principles and techniques as they relate to mental health and/or substance abuse treatment services.
Extensive knowledge of the policies, procedures, and regulations of the program to which the team member is assigned.
Detailed knowledge of the problems encountered by persons with mental illness and/or substance use disorders residing in the community and how to access the various community resources available.
Considerable knowledge of the methods and modalities as well as the legal requirements and court procedures related to treating mental illnesses and substance abuse.
Some knowledge of supervisory and training techniques and practices used in a mental health setting.
Aptitudes to develop, coordinate, and evaluate services within assigned program responsibilities.
Capability to communicate ideas clearly and effectively both verbally and written to produce clear and concise reports.
Experience and Education Qualifications:
Bachelor’s degree in a social service-related field;
Three (3) years of working experience in a social services field
Supervisory Requirements:
Communicate the strategic direction of the organization and encourage participation by all team members.
Provide leadership and guidance to all aspects of the department.
Take an active role in monitoring the identification, development, and execution of strategic objectives.
Involve, as appropriate, all team members to achieve goals.
Effectively communicate to team members any changes and newsworthy events within the department or company.
Handle difficult team member situations directly, using appropriate discretion and Human Resource advice to show respect for the individual
Champion change and effectively manage the implementation of new ideas.
Reinforces team approach throughout functions; support and solicit input from team members at all levels within the company.
Employment Requirements:
Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
Completion of New Hire Orientation at the beginning of employment.
All training requirements including Relias at the beginning of employment and annually thereafter.
Current driver’s license, acceptable driving record and current auto insurance.
Access to a personal vehicle to use for business purposes.
Med Tech training, First Aid and CPR.
Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Places for People is a Smoke and Tobacco Free Workplace.
