What are the responsibilities and job description for the Customer Service Specialist position at Planet Professional?
***Local candidates only, this is on-site 3 days per week in Londonderry, NH***
Up to $25/hr
Client Job Title: Customer Support and Order Entry Admin
Contract Duration: 6 months, at minimum
All on-site for the first 2 weeks for training then 3 days on-site and 2 days per week remote after that
Hours: 8-5, 1 hour for lunch or 8:30-5:00 with 30 minutes for lunch
Must Haves:
*Experience with high-volume customer support utilizing SAP
Preferred:
*Order entry experience
Job Summary/Description: A leader in manufacturing is looking for strong Customer Support Specialists to join the team. Individuals will support high volume order entry into SAP. The organization just moved to SAP so someone with very strong SAP experience is desired!
Job Responsibilities & Duties:
• Act as an advocate for our customers.
• Answer and direct calls.
• Receive, verify the accuracy of, and process customer orders.
• Process quotes, documentation requests, samples, RMA’s, complaints, etc as required by
customers and sales staff.
• Work with sales, accounting, logistics, supply chain, and others to resolve customer issues.
• Maintain information in GCRM.
• Distribute incoming mail.
• Communicate with sales staff regarding critical customer situations.
• Assist sales staff with questions, customer information, etc
• Provide on-going process improvement ideas to management.
• Other tasks and/or projects as assigned by management
Salary : $25
