What are the responsibilities and job description for the Billing Specialist position at Plastic Printers, Inc?
Plastic Printers is celebrating 28 years delighting customers and exceeding expectations. Our team works directly with businesses all around the world, designing awesome products for Companies to WOW their own customers with! Our team's passion is both for the products we produce, but more importantly in the service we provide.
Our Customer Success Team is looking for a Billing Specialist, who is friendly and delighted to help customers (and our team) update and fulfill the billing needs of our customers. Whether when answering their phone calls, chatting with them live, responding to an inquiry or thru emails. The objective of this team is to deliver a world-class customer experience while understanding the unique needs each project requires.
Does this sound like you, we would love you to apply!
Great potential candidates for this position will possess (or passionately strive to learn) the following skills:
- Create, Revise, and Issue Invoices
- Track Payments
- Coordinate resolution and clarification for billing related issues
- Contact customers regarding billing related questions and follow-up on payment requests
- Confirm accuracy of billing
- Track outstanding payment requests and assist with collection
- Report on partner orders and submit info to accounts payable
- Adjust and re-issue payment links
- Process payments and refunds
- Maintain sales tax reporting and manage tax exemptions
- Manage shipping, discounts and other order related items
As you begin developing product knowledge for the products we produce, we anticipate you will share in a more consultative approach to help each business boost revenue, solve problems in their own business, grow their own client base thru the products Plastic Printers produces. Ultimately leading to your own growth within Plastic Printers to Client Engagement and future roles.
To qualify for application of this position you must:
- Reliably work on-site in our MN Location
- Posses the ability to make and receive 50 phone calls a day (desire to speak with customers on the phone a must)
- Previous experience that is useful, but not required: customer service, sales, partnership relations, account management, business consulting.
Just to note we offer a competitive suite of great benefits, including:
- Paid Training
- Medical, Dental, Vision, and Life
- Short-Term Disability Insurance
- 401k with up to 4% match
- HSA
- Employee Assistance Program
- Paid Time Off
- Holiday Pay
We boast a casual small business company culture featuring events, parties, celebrations, health and wellness offerings, and food truck visits. We pride ourselves on creating an atmosphere that is inclusive, supportive, passionate, and fun!
We look forward to learning more about you, your own unique experiences that will make you a good fit for both this position and as a team member within our company.