What are the responsibilities and job description for the Visitor Experience Assistant position at Please Touch Museum?
Visitor Experience Assistants (VEAs) welcome visitors to the Museum and engage with children and families in the exhibits, facilitating positive play-based learning experiences. VEAs provide customer service throughout the Museum floor through their knowledge of daily programming, Museum exhibits, ticketing/membership offerings, and wayfinding. VEAs take the lead in engaging with visitors in the Food & Family exhibit and Carousel operations and providing age-appropriate exhibit engagement opportunities that create memorable experiences for children and their families.
This position is part of the AFSCME Local 397 bargaining unit.
ESSENTIAL RESPONSIBILITIES
- ·Greets and orients all visitors, provides wayfinding, and communicates daily happenings to visitors with a positive, friendly, and engaging disposition.
- Support Museum Learning programs and guides experiences that encourage Families to discover, imagine, get curious, and learn through play together in the Museum’s exhibits.
- ·Operates Museum’s Carousel; ensures safety procedures are being followed by all visitors.
- ·Facilitates play-based experiences for families in the Museum’s Food & Family grocery store exhibit, including restocking props throughout the day.
- ·Assists Admissions with processing tickets, membership sales and wayfinding.
- ·Assists Museum Learning and Admission staff in maintaining daily opening/set up and closing/clean up procedures.
- ·Ensures that each visitor receives outstanding service by providing a friendly environment, including greeting, and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of visitor service.
MINIMUM QUALIFICATIONS
- Associate or bachelor’s degree in Early Childhood Education, Museum Education, Museum Studies or Hospitality.
- Equivalent combination of experience and education that has led to the development of comparable skills, abilities, and perspectives.
- Availability to work on weekends, evenings, and holidays in addition to weekdays.
- At least 2 years’ experience in customer service.
- Must be comfortable and proficient speaking in front of large and small groups of both children and adults.
- Excellent oral and written communication skills required. Experience effectively speaking with children and families from diverse backgrounds.
- Cashier experience preferred.
- CPR and First Aid Certified preferred.
- Bi-lingual preferred.
- Ability to embrace and demonstrate the Museum’s Mission, Values, and DEIBA Commitment.
- Must have PA Act 153 clearances (PA criminal history, FBI fingerprints, and PA Child Abuse) completed prior to hire.
- All employees are required to have COVID-19 and flu vaccinations, as a term and condition of employment.
For a full job description please visit pleasetouchmuseum.org/careers
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Every weekend
Work Location: In person
Salary : $17