Client Experience Coordinator

At NY Kids Club & NY Preschool, our mission is to provide an exceptional and enriching experience for families. We are seeking a dedicated Client Experience Coordinator who will play a vital role as they wow and educate prospective families about our brand and mission. In this role, you will oversee the enrollment process for new families, ensuring a seamless transition from their first tour to their child's first day of school.

As the Client Experience Coordinator, you will have a direct impact on the experience of our families. Your commitment to providing exceptional service, fostering a welcoming environment, and ensuring smooth operations will contribute to our mission of creating a positive and enriching school experience for children and their families.

As the Client Experience Coordinator, you will:

• Educate prospective families about the NY Kids Club & NY Preschool experience through engaging tours, comprehensive knowledge of our programming, and a visible passion for our brand
• Collaborate with the Director to enroll new children and develop and implement sales and marketing initiatives, including but not limited to: community outreach calls, marketing emails, networking on and off site
• Collaborate with the Director to manage all aspects of the daily operations of the center
• Guide new and current families through the enrollment process, including creating and sending contracts, welcome packets, and enrollment paperwork
• Coordinate "moments of magic" for families, facilitating an exceptional level of hospitality
• Ensure completion and accuracy of all enrollment paperwork, along with Student and Teacher Department of Health compliance requirements
• Set up families on our communication platform to facilitate ongoing communication with teachers
• Maintain a welcoming environment at the front desk during drop-off and pick-up, ensuring all families, team members, and guests feel a sense of belonging
• Collaborate with the on-site maintenance team to maintain cleanliness, safety, and organization of the space, following health and safety guidelines
• Maintain knowledge of all center operating systems and contribute to continuous improvement efforts
• Support and/or oversee inventory management and ordering of center supplies, classroom supplies, and marketing supplies

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

This job is for you if:

• You have a passion for working with children and families, tailoring everything we have to their needs
• You have 2-5 years of successful experience in a similar role with an emphasis on building enrollment/sales and a passion for providing an excellent customer experience
• You possess strong communication skills
• Working in a fast-paced, ever-changing environment is exciting for you
• You are committed to the highest level of facility safety and cleanliness
• You have a High School Diploma or Equivalent
• You are a lifelong Learner!

What’s in it for you:

• Medical, Dental, and Vision Benefits
• Paid Time Off
• 401(k) Savings and Retirement Plan
• Tuition Assistance
• Commuter Program
• Discounted Fitness membership

Pay rate based on experience ranging from $23.00 - $25.00 hourly with the potential for bonus structure

Physical Demands:

The role involves standing, walking, sitting, constant movement, and occasional climbing. The ability to lift and move up to 50 pounds is required. Specific sensory abilities include close vision, color vision, peripheral vision, depth perception, and adjustment of focus.

Inclusivity and Diversity:

NY Kids Club & NY Preschool is committed to an inclusive and diverse community. We celebrate differences, leading with kindness and respect. We are an equal opportunity employer, prohibiting discrimination based on various factors.

Accommodations:

The NY Kids Club complies with ADA requirements. If you need accommodation in completing the application, please contact interview@nykidsclub.com.