Senior Collector

Competitive Base Salary - PFFCU Senior Collector - Experience Required

****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 95% of premiums covered by PFFCU*****

****4 Weeks PTO and up to 11 paid Holidays****

****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****

Location: 3333 Street Road, Bensalem, PA 19020

*Note: This position is on-site with the potential for hybrid based on performance.

Hours required: 9am to 5pm 3 days per work week, 10am to 6pm 2 days per work week, and every other Saturday from 8am to 4pm (with a comp day to follow)

********Great benefits, paid time off, and more! Become a part of the team today!******

Summary/Objective

Responsible for collecting on delinquent consumer loans and Visa credit cards for an assigned queue of Credit Union accounts, primarily through phone contact, letters and/or emails.

The objective is reduce the delinquency and minimize losses. Individual must also promote the corporate values of Member Service, Teamwork, Commitment, Performance and Professional Competency.

The Credit Union wants to work with members who become unemployed, disabled, divorced, or their spouse dies to help them through a rough patch if they were a good borrower before the negative event occurred.

Collections

1. Collect on delinquent consumer loans and Visa credit cards

2. Make arrangements for accounts to be brought current, in one or several payments

3. Follows up on promises and broken promises

4. Transfers funds from members’ accounts, process ACH transfers and/or Credit/Debit card payments to clear or reduce the delinquency

5. Skiptrace in order to locate hard to find members

6. Work with member to ascertain the reason for the delinquency

7. Handle incoming calls for delinquent mortgages

8. Restrict and/or remove services as needed and in accordance with the policy to reduce potential losses

9. Use the Collections system effectively by ensuring that all the correct workflow and account notes are 100% accurate

10. Have a very good working knowledge of the Credit Union’s Policies and Procedures and any laws applicable to the collections of delinquent share or loans

11. Have knowledge of which departments and personal handle different types of member services issues

Productivity and Effectiveness:

Collector must maintain the minimum production averages listed below:

1. Not Ready Time of 45 minutes or less

2. Accounts worked per day of 75 or more

3. Contact Percentage of 55 or more

4. Promise Rate of 30 or more

5. Promise Kept Rate of 48 or more

Team Work and Dependability:

1. Must be able to work constructively and within the collections department and with others to achieve the common goals of the Credit Union

2. Schedule Flexibility: occasionally you may be asked to come-in or stay late to help assist the department

3. Helping others within the department or other departments when needed

4. Arriving for schedule shifts with enough time to be ready for your start-time

Required Education and Experience:

1. Must be able to pass company pre-screenings which include a soft-pull credit history check

2. Required: A minimum of 2 years first placement collections and/or 1 year of second placement collections (collections on consumer loans required, knowledge of banking regulations preferred)

1. Must be able to learn and utilize Symitar and Akcelerant

2. Must follow Credit Union policies and procedures

3. Displays competency in collection activities and techniques

4. Ability to learn and apply the laws applicable to the collection of delinquent accounts

5. Ability to follow instructions and also work independently

6. Cooperative

7. Excellent verbal and written communication skills

8. Ability to work cohesively with members as well as other Credit Union personnel

PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia’s Fair Chance Hiring Law'