What are the responsibilities and job description for the Information Technology Field Technician position at Pomeroy?
Job Description
Essential Job Functions
• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Ability to walk and stand for several hours.
• Will train the right candidate on automotive software and processes.
Basic Qualifications
• High school diploma or G.E.D.
• 1-2 years of service desk or field support experience
• Knowledge of Office 365, Microsoft applications, use of ticket system (Service Now preferred).
• Experience working with the hardware, software, and office equipment products
Other Qualifications
• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem-solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve hardware and software problems
Work Environment
• Office/Automotive Plant environment
• Overtime may be needed occasionally
