What are the responsibilities and job description for the Service representative position at Ponce Bank?
Impact Supports deposit operations efficiency and quality; protects Bank from regulatory violations.
Responsibilities Performs a wide range of routine daily tasks in the Deposit Services Department including the timely and accurate posting of transactions such as those related to ACH, cash management, ATM and IRA processing and reporting.
Essential Functions 1.
Processes transactions and adjustments related to ATM, item processing, cash management, wire transfers, IRAs, legal, and dormant accounts in an accurate and timely manner.
ACH exception reports, deposit returns, unposted transactions, stop payment releases and requests, unauthorized ACH transactions, government reclamations, and internal / external adjustments of ACH / checks).
Processes ATM and debit card agreements and changes; coordinates the issuance of debit cards.
Performs research and resolution for ACH / check returns, legal documentation, returned / expired debit cards, fraudulent activity, etc.
Maintains departmental records and generates daily reports.
Provides assistance to internal and external customer with research and resolution related inquiries.
Coordinates incoming / outgoing mail.
Researches, locates, and debits customer accounts; remits funds to government agencies.
Ensures compliance with all applicable reporting and recordkeeping requirements and timely distribution of related materials to designated personnel.
Performs various clerical duties for the department, i.e.
copying, scanning, and filing.
Provides support for other department personnel as assigned.
Ancillary Functions 1.
Assures adherence to Bank policies and procedures and federal and state regulatory requirements.
Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed.
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Mandatory Training Curricula Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions.
Career enhancement training courses are also available.
Please refer to course catalog and management for details.
- Competencies (refer to Competencies Library) Skills Clearly communicates in English; intermediate reading, writing, grammar, and mathematics skills;
- intermediate interpersonal relations and communications skills; basic knowledge of banking operations and regulations; basic knowledge of ATM and wire transfer operations and ACH processing rules;
basic knowledge of legal documentation requirements, dormant accounts and IRA products; basic PC skills, including Microsoft Office software.
Physical Demands The physical and related demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This job is mostly sedentary in nature, but may occasionally involve lifting files and other materials that weigh up to 20 lbs.
Employees in this job must be able to work in an office environment during regular business hours where they come into regular and frequent contact with internal and external customers and other members of the public.
Therefore, employees in this position are expected to have consistently positive interactions with the public.
Last updated : 2024-11-26
