Firm Services Coordinator

Job Description

We are seeking a proactive and detail-oriented Firm Services Coordinator to join our prestigious law firm. This role ensures that office operations run smoothly, providing essential support to attorneys, staff, and clients. The ideal candidate will possess excellent organizational skills, a customer service mindset, and the ability to manage multiple tasks in a dynamic environment.

Responsibilities Include:

• Administrative Assistance:
• Provide backup support to administrative staff and reception as needed.
• Handle ad-hoc tasks to support the overall efficiency of the office.
• Client Intake and Screening:
• Provide backup support responding promptly to inquiries via phone, email and online platforms, providing a compassionate and professional experience to clients during the intake process.
• Conduct initial consultations to gather information about clients’ legal needs and assess the firm’s ability to assist and direct clients to the appropriate attorney or department.
• Maintain an organized intake workflow and follow up on pending client documentation.
• Track and report intake metrics and assist with continuous improvement initiatives for the intake process
• Office Operations:
• Provide support for daily office functions, including mail distribution, supply inventory, and equipment maintenance.
• Ensure meeting rooms are prepared and equipped for client and internal meetings.
• Coordinate with external vendors for office supplies, maintenance, and repairs.
• Document Services:
• Provide support to manage the copying, scanning, printing, and binding of legal documents with a focus on accuracy and timeliness.
• Oversee the storage and retrieval of physical and digital records in compliance with firm policies.
• Handle court filings and document deliveries when necessary.
• Event and Logistics Support:
• Assist in planning and coordinating firm events, including client meetings, seminars, and team gatherings.
• Ensure catering and other logistical needs are met for events and meetings.
  

Qualifications:

• Education: High school diploma required; an associate’s or bachelor’s degree is a plus.
• Experience: 2 years in an office services or administrative role, preferably in a law firm or professional services environment.
• Skills:
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and familiarity with office equipment.
• Customer service orientation with a problem-solving mindset.
  

What We Offer:

• Competitive salary and benefits package.
• A professional and collaborative work environment.
• Opportunities for career growth and skill development.
  
  

Company Description

Poole Huffman is a boutique law firm representing Georgia businesses in litigation involving business law, contracts, real estate, commercial debt collection, judgment collection, creditors’ rights, and employment matters. We have 25 employees and are poised to grow rapidly over the next 5 years.

Poole Huffman is a boutique law firm representing Georgia businesses in litigation involving business law, contracts, real estate, commercial debt collection, judgment collection, creditors’ rights, and employment matters. We have 25 employees and are poised to grow rapidly over the next 5 years.