Patient Services Rep / PSR OrthoIdaho Clinic

Category: Administrative Support Location/Org Data : Name: Portneuf Medical Center Hours/Days of Work: Various shifts Monday through Friday 8a to 5p Nursing Specialty Area: Ortho/Surgical

Overview

Join our team as a day shift, PRN, Ortho Clinic Idaho Patient Services Representativein Pocatello, ID.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Portneuf Medical Center is a nationally recognized healthcare leader with 205 beds, serving as the region's tertiary care and Level II Trauma Center, housing the Portneuf Heart and Vascular Institute, Portneuf Cancer Center, Portneuf Medical Group, and Portneuf Air Rescue.

Responsibilities

• Schedules patient appointments to effectively utilize the providers’ schedules and create patient satisfaction.
• Coordinates efforts to fill no-show and cancellations in schedules to increase office productivity.
• Ensures all necessary information for billing, follow-up, authorization and medical records are obtained correctly.
• Accountable for knowing and collecting co-pays, balances and referring to appropriate departments for financial arrangements that have been or need to be made.
• Responsible for answering phone calls, ensuring patients questions and concerns are responded to in a timely manner.
• Insures the routing of patient information to clinical providers in a timely and accurate manner.
• Completes filing, coping and faxing duties daily.
• Authorizes and provides copies of medical records as requested by patients and appropriate entities.
• Ensures the confidentiality of all records and compliance with HIPPA standards.
• Responsible for procedure/test ordering for the provider; including OR cases scheduling, labs, x-ray, cultures and consulting physicians’ office appointments.
• Interacts with physicians, physician office staff and ancillary departments in a courteous and respectable manner to arrange follow up for patients.
• Accountable for contributing to the sound financial operation of the department through the appropriate use of time, supplies, and billing procedures.
• Responsible to maintain a safe, clean, well-stocked, and organized unit.
• Demonstrates efficiency and dependability with assigned job responsibilities and cross-trains, as appropriate, to assist other staff members in their job duties.
• Attends department meetings and other pertinent center wide meeting as required.
• Participates in the development of annual Department goals and objectives.

Qualifications

Job Requirements:

• High school diploma or GED
• General filing, billing, and business office organization experience

Preferred Job Requirements:

• Previous hospital and/or clinic experience and knowledge of medical terminology
• BLS certification