Status: Full-Time Year Round

Annual Salary: Based on Experience

Hour/Days: Vary

Summary of the main function/purpose of the position:

The responsibility of the Director of Housekeeping position is to oversee all aspects of the Housekeeping Department. Including but not limited to hiring and training new employees, setting schedules, monitoring performance, and ensuring compliance with company culture, safety standards, and other rules and regulations. The Director of the Housekeeping department will act as the liaison between the Housekeeping department and all other departments within the company.

Key Principle duties/responsibilities:

• Act as Manager on Duty (MOD) as needed
• Daily review, approve, and submit time sheets and any HR-related documents and information including payroll.
• Understand and adhere to budgeted wage and hour limitations for associates.
• Be familiar with the operating procedures of all areas assigned to the housekeeping department.
• Communicate and cooperate fully and in a friendly manner with those in charge of other areas that are managed by other departments.
• Hold daily the pre-shift meeting (Daily Line-up) with staff prior to reporting to workstations or job assignments.
• Conduct frequent department audits to ensure the staff is conducting themselves in the manner appropriate and according to the company’s culture and operational standards.
• Observe and ensure that all Service Standards of Excellence are in place and achieved every day.
• Ensure all associates are safety conscious and trained in safe work practices.
• Maintain efficiency in the operation of the staff with a high standard of quality of service and courtesy, thus bringing total satisfaction to our guests and owners.
• Have a thorough knowledge of property fire regulations and policies, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
• Consistently monitor the performance of associates on an ongoing basis. Reward, discipline, and document associate performance and provide timely counseling.
• Address associate complaints and resolve problems immediately and communicate any situation to the Director of Human Resources.
• Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow-up in a timely and professional manner.
• Responsible for appropriate and fair unit assignments to housekeeping attendants.
• Ensure work shifts are covered with adequate staffing levels, and ensure correct staffing during peak periods and high occupancy.
• Plan, assign and direct the work of associates.
• Maintain a complete and accurate set of logs.
• Responsible as a department manager in maintaining close control and inventory of uniforms, supplies, and equipment. Responsible for ordering as needed.
• Inspect and evaluate the physical condition of the establishment. Ensure units are cleaned to the high industry standards.
• Issue proper keys to authorized personnel. Maintain key control.
• Responsible for the selection process of staffing, recruiting, hiring, and training qualified housekeeping candidates.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Evaluates safe work practices in job performance reviews.
• Enhances company posture on EEO/ADA by making good faith effort to recruit, select, develop, and retain protected class employees.
• Maintains the care and use of housekeeping supplies and equipment, the appearance of housekeeping areas, and performs regular inspections of guest units.
• Regularly Inspects storage rooms, utility, and janitorial closets for upkeep and supply control.
• Recommends to the Vice President of Lodging, budgetary amounts to meet the equipment and supply needs of the Housekeeping Department.
• Develops and maintains written policy and procedures for housekeeping and laundry services and activities with other related departments.
• Communicates with other Departments to adequately plan for housekeeping services and activities.
• Coordinates Housekeeping and Laundry services and activities with other related Departments.
• Coordinates and monitors guest unit moves and responds to guests' requests promptly and according to policies.
• Processes payables efficiently, according to policies and procedures.
• Seeks out the best practices, methods, and principles, and incorporates them into existing housekeeping practices.
• Participates in continuing education opportunities for personal growth and development.
• Performs other job duties and projects as directed.
• Maintain clear and efficient communication and coordination with the Front Office and other departments of the Resort.
• Knowledge of OSHA and safety standards within the housekeeping department.
• Trains staff by following OSHA and company guidelines for the safe handling of all housekeeping chemicals and equipment.
• Delegate assignments and supervise all staff, Room Attendants, Quality Assurance Inspectors, Dispatchers, Housemen, and Runners.
• Oversee work and quality of contracted labor and contracted Room Attendants.
• Coordinate with the outside laundry vendor to ensure that Room Linen/terry, and guest clothing are correctly processed and returned in a timely manner.
• Competencies
• Communication Proficiency.
• Customer/Client Focus.
• Organizational Skills.
• Performance Management.
• Problem-Solving/Analysis.
• Results Driven.
• Teamwork Orientation.
• Technical Capacity.
• Time Management.

III. Accountability: Areas in which the position is accountable/responsible:

• Records:This position is responsible for maintaining up-to-date employee files which may include personal information. These files are to remain locked and secure at all times unless directed otherwise.
• Safety: It is the responsibility of all employees and managers in this department to make sure that the work environment at Portofino is a safe and welcoming environment. All safety and security concerns need to be reported and addressed immediately. These protocols are to be incorporated into the training program, inspected regularly, and revised when necessary. Also required will be to develop a step-by-step instruction/guideline for guest and employee accidents/incidents.
• Customer Service: All employees of premier Island Management Group are expected to show great levels of customer service and ensure superior customer service and guest satisfaction and comfort.
• Dept. Specific:Supervise the daily operations of the housekeeping staff. This position will be responsible for many of the operational procedures and policies of the department. Holds Housekeeping employees accountable in all aspects of the job.

Supervisory Responsibility:

• This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

Required Knowledge/Skills/Job Qualifications:

• Previous experience managing a team of housekeeping employees through motivation, coaching, and development.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Working knowledge of room management systems.
• Advanced knowledge of housekeeping processes, procedures, and policies.
• Proven experience supervising housekeeping departments of 20 employees.
• Ability to maintain a budget.
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision-making skills ability.
• Proven comfort and experience to interact effectively with all levels of management, employees, owners, and guests, both inside and outside of the organization.
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications (i.e. google sheets, word processing, spreadsheets, databases);
• Demonstrated sound organizational, coordinating, and personal interface skills.
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication, and attention to detail.
• Must be flexible with working nights, weekends, and holidays.

V. Specialized equipment or machines used in the course of the duties of the position.

Office equipment: copier, computer/keyboard, telephone.

Physical demands: (specifics to the job itself)

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds.

Work Environment:

• This job operates in a clerical, office setting as well as throughout the facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• While performing the duties of this job, the employee frequently interacts with residents, family members, and other personnel. The employee is occasionally exposed to infectious waste, diseases, various medical conditions, etc., including the AIDS and Hepatitis B viruses.

IX. Additional Remarks:

Ability to work with minimum supervision and a high degree of autonomy.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location