Customer Service Representative

Company: Power Watch Systems

Location: Eagleville, PA / Audubon, PA

Job Type: Full-time

Salary: $20.00 - $22.50 per hour

Company Description:

Power Watch Systems (PWS), a leading Power Pro Elite dealer with Generac, specializes in the installation of standby generators and electric vehicle chargers. We are committed to delivering exceptional service in a positive and collaborative work environment. We are a rapidly growing home services business dedicated to providing our customers with professional, dependable, and exceptional service. Our team is committed to delivering the best customer experience, and we are looking for applicants who share those values.

Position Overview:

As a Customer Service Representative at PWS, you will be the frontline ambassador for our rapidly growing home services company, playing a pivotal role in delivering outstanding service and ensuring the smooth operation of our office. You will manage inbound and outbound communications, address customer concerns, schedule service appointments, and provide essential administrative support to our team. By embodying our commitment to exceptional customer service, you will help drive customer satisfaction, foster long-term relationships, and contribute directly to the continued success and expansion of PWS. Your ability to navigate service management software and coordinate effectively with our field technicians will be crucial in delivering seamless and efficient service experiences, ultimately enhancing our overall customer experience and supporting our growth.

Main Responsibilities:

• Perform a variety of duties including answering phones, data entry, and clerical duties.
• Manage and coordinate schedule for sales and service calls.
• Develop and manage marketing ideas and social media applications.
• Follow up with customers regarding contracts and service work.

Qualifications/Requirements:

• 1-2 years of administrative support experience.
• Strong Microsoft Office skills.
• Strong interpersonal and organizational skills.
• Experience with Service Titan and/or QuickBooks Online is a plus.
• A proactive attitude and ability to multitask effectively.

Benefits:

• Competitive hourly pay with opportunities for overtime.
• Comprehensive health, dental, and vision plans.
• 401k and health benefits offered after a 90-day probationary period.
• Professional development and training opportunities.
• A supportive and collaborative team environment.
• Generous vacation and holiday package.
• Work-life balance with no weekends and flexible hours.

Why Join PWS?

Joining PWS means becoming part of a dynamic team that values expertise, commitment, and customer satisfaction. If you're passionate about power systems and eager to contribute to a growing company that recognizes and rewards excellence, we'd love to hear from you!

Application Process:

Ready to join our team? Apply now by submitting your resume and a cover letter detailing your relevant experience and why you would be a great fit for Power Watch Systems. We look forward to hearing from you!