Senior Analyst (Service Operations)

Overview

The Services Operations team at PowerPlan lives at the intersection of development, implementation, and customer success where we drive standards and structure to provide a consistent, positive experience for our customers. As a Senior Analyst you will be accountable for ensuring that proper change management protocols are followed to support our clients and internal teams. In guiding others through software transformation you will pick up and grow a stronger skillset in our software lifecycle tools. In doing so you will be responsible for include triaging issues, driving standardization of good software practices, product deployments, and communicating on statuses of issues during various engagement points of the customer lifecycle.

Responsibilities

Qualifications

Required

• Bachelors in Computer Science, Information Technology/Systems, Engineering, or experience in a related subject matter field (Tax, Accounting, Budgeting)
• Strong written and verbal communication skills
• Ability to collaborate and work as part of a team
• Working understanding of system and network architecture, system platforms, system access, database design, SQL queries, and network protocols
• Demonstrated ability to solve problems and develop stronger technical skills
• Ability to work alternate shift schedules and 24x7 on-call schedule, as needed
• Must be authorized to work in the US or Canada

Preferred

• Knowledge of cloud software implementations and integrations processes (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Project Accounting, Close, Budget)
• Knowledge and experience with developing complex SQL queries
• Hands-on experience working on or with capital projects, capital budgets and fixed asset accounting, or business tax software
• Prior experience with Bamboo, Jenkins, Bitbucket, GitHub, or similar continuous integration / continuous deployment tools

KEY COMPETENCIES

Competencies are specific behaviors that relate to a set of skills and abilities that are critical for employees to be successful in their position. The key competencies for Managers are as follows:

• Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
• Initiative: Committing to create and search for new and innovative approaches to activities that enhance performance
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Data gathering and analysis: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
• Building Customer Loyalty: Building productive customer relationships and taking responsibility for customer satisfaction and loyalty

PowerPlan is an EOE

Applicant Privacy Notice

Please note that this is a hybrid role that involves a combination of onsite work from our corporate office as well as work from home. While we strive to accommodate flexible working arrangements when sensible, there will be times when onsite work is required. This could include scheduled office days, team meetings, client meetings, or special events.