What are the responsibilities and job description for the Customer service representative position at PPS-HPS?
Location : On-site, Full-time
Job Summary :
The Customer Service Representative will be responsible for providing exceptional support to customers by addressing their inquiries through timely, accurate, and professional communication.
This includes interactions with internal teams, vendors, sales representatives, and distributors. The position ensures alignment with the company’s mission to deliver outstanding sales and service experiences to all product and service purchasers.
- Duties / Responsibilities
- Pricing & Quotes : Calculate and provide quotes for standard products, ensuring accuracy and competitive pricing.
- Product Availability : Determine the availability and lead time for products, suggesting suitable substitutions when necessary.
- Order & Delivery Management : Advise customers on expected delivery dates, shipping methods, and potential delays.
- Order Entry : Accurately enter purchase orders into the company software system, ensuring complete and error-free data.
- Internal Coordination : Communicate effectively with internal departments to ensure prompt and accurate fulfillment of customer requests.
- Customer Communication : Keep customers informed regarding order status, outstanding needs, variations, or changes in their orders.
- Reporting : Provide internal reporting as required, including order status, inventory updates, and customer feedback.
- Relationship Management : Develop and maintain strong working relationships with customers, the sales network, and internal teams to foster trust and repeat business.
- Product Knowledge : Stay informed on the latest products and offerings by participating in product training and new product introductions.
- Website Familiarity : Maintain familiarity with the company’s website to assist customers with navigation, order placement, and information retrieval.
Job Requirements :
- Technical Skills :
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Working knowledge of Salesforce or similar CRM systems.
- Proficient computer skills with the ability to quickly learn new software.
- Communication Skills :
- Excellent verbal and written communication skills, with the ability to present information effectively in one-on-one, small group, and video conference settings.
- Ability to handle customer grievances professionally and with a service-oriented approach.
- Problem-Solving :
- Ability to solve practical problems and manage situations with limited standardization.
- Skilled at interpreting written, oral, and visual instructions in various formats (e.g., written, diagrams, or schedules).
- Personal Traits :
- High level of initiative and the ability to work both independently and collaboratively in a team environment.
- Strong organizational skills with an acute attention to detail and the ability to multi-task effectively.
- Ability to manage high-stress situations, prioritize tasks, and handle frequent interruptions in a professional manner.
- Citizenship & Background :
- Must be a U.S. citizen.
- Successful completion of background check and drug screening is required.
- Physical Requirements :
- Ability to lift up to 15 pounds occasionally.
- Ability to sit for extended periods and work on a computer.
Education and Experience :
- Education : High school diploma or equivalent required.
- Experience : Minimum of one year of customer service or inside sales experience is required.
Benefits
- Healthcare benefits
- Fully paid life insurance
- Health Savings Account with company contribution
- 401(k) employer match
- On-Site Fitness Center
- Paid Vacation and Paid Holidays
- Tuition Reimbursement
- Growth and Development Opportunities
Last updated : 2024-11-21
