Case Manager

Position Summary
We are looking for an energetic and organized candidate to assume the position of Case Manager. The Case Manager will provide advocacy, intervention, and support to IMPACCT Brooklyns supportive housing department. The ideal candidate will have a passion for our mission and the interpersonal and communication skills to maintain collaborative relationships with the senior staff, colleagues, and volunteers. This position reports to the Case Management Supervisor.

Essential Duties and Responsibilities

• Review all documentation establishing tenants' eligibility for program and make file copies.
• Create and maintain tenant files.
• Conduct initial intake and assessment of tenants and tenants' families' needs and periodic reassessments.
• In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short-term and long-term tenant goals.
• Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside IMPACCT Brooklyn.
• Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and in moving toward self-sufficiency.
• Conduct group sessions and/or workshops to assist tenants with independent living skills.
• Conduct Monthly unit inspections of tenants.
• Recommend and implement strategies to persuade tenants to participate more fully in this process.
• Monitor tenants' progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and document via progress notes.
• Participate in case conferences.
• Follow-up with tenants and with referral organizations regarding tenant contact and progress with referral organization.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of building).
• May act as tenant liaison/tenant advocate with outside organizations regarding education, healthcare, housing, legal issues, etc.
• May schedule appointments for tenants with referral organizations.
• May escort tenants to appointments (educational, medical, social service, etc.)
• May assist tenants in completing applications for benefits and entitlements and may process applications on tenants' behalf.
• May evaluate actual living conditions of tenants through home visits.
• May prepare marketing materials for the program.

Qualifications

• Bachelor's degree (e. g., B.A., B.S.W.) and two years of applicable experience.
• Candidate must be proficient in written and oral English.
• Some customer service and job readiness experience preferred.
• Knowledge of at least one of the following service areas is required: homeless-related issues, criminal justice, HIV/AIDS, substance abuse.
• Prior training experience in CARES database is helpful.
• Knowledge of MS Word, PowerPoint, and other database programs.

Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; use hands for fine manipulation, handle or feel and reach with hands and arms and taste or smell. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits and Wages
Competitive pay; paid time off including vacation, personal holidays; 403(b); tuition reimbursement; Flexible Spending Account; medical insurance; Employee Assistant Program; and other fringe benefits.

FLSA and Employment Status
Non-exempt, full-time, Days

IMPACCT Brooklyn is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.