Security Systems Support Level III

Why Pref-Tech?

Voted "Top Workplaces" by Austin American Statesman, 2 years in a row! We aim to make “family” a core reason we attract incredible people, retain them, and collectively deliver unequaled quality and service to customers.  If your heart and mind are pushing you to join a team who deeply desires to be the best in the world, has a long-game approach to business, prides itself on doing exceptional work, celebrates service to others, and is willing to invest in you, you should consider Pref-Tech. A leading Integrated Security company servicing larger Enterprises.

Compensation:

• Inclusion in Operational Incentive Program, which shares excess profits as bonuses
• 401k Safe Harbor Plan with up to 4% employer match (both Traditional and Roth options available)
• Health, dental, and other elective insurances

Position Overview:

• The Applications Engineer is a senior-level position that plays a critical role in providing expert programming and configuration support for security systems
• This seasoned professional will lead and mentor junior technicians, ensuring high standards of service delivery and system performance
• Must have extensive industry experience and is prepared to take on leadership responsibilities
• Potential candidate for transition into a Lead or Supervisor role 

Key Responsibilities: The primary responsibilities of this position include, but are not limited to:

• Expert Security System Programming: Lead the design, implementation, and optimization of security and intrusion system programming across various platforms (e.g., Genetec, Honeywell, Software House, DMP, Bosch), addressing complex configuration needs and ensuring system integrity.
• IP Address Management and Network Optimization: Oversee IP address configuration and management for security devices, ensuring robust network performance and security compliance.
• Advanced Technical Support and Troubleshooting: Serve as the primary point of contact for Tier 3 support, providing advanced troubleshooting and resolution for complex issues involving access control systems and video cameras.
• System Analysis and Improvement: Conduct thorough system audits, performance evaluations, and risk assessments, implementing strategies for continuous improvement and efficiency.
• Mentorship and Leadership: Mentor junior technicians, providing training, guidance, and support to enhance their skills and knowledge. Lead the team in the absence of the IT Manager, ensuring continuity of service and support.
• Documentation and Reporting: Maintain comprehensive documentation of system configurations, updates, and support requests. Prepare reports for management that highlight system performance and areas for improvement.
• Collaboration with Management: Work closely with IT management to develop strategies for system enhancements, resource allocation, and project prioritization.

Required Skills and Qualifications:

• Proficiency in Microsoft Office products, particularly Excel.
• Exceptional verbal and written communication skills for effective interaction with all levels of personnel.
• Proven problem-solving abilities, with a strong focus on efficiency and accuracy.
• Demonstrated leadership skills and the ability to manage and mentor a team.
• Strong organizational skills with a commitment to continuous professional development.
• Comprehensive understanding of security systems and technologies, with a focus on best practices.

Preferred Experience:

• Significant experience in security systems support and/or IT, with a strong understanding of security technologies.
• In-depth knowledge of industry standards, best practices, and emerging technologies in security systems.
• Experience in project management and team leadership roles is a plus.

Work Hours:

Standard workdays and times are Monday – Friday, 8:00 a.m. to 5:00 p.m. 

Core Values:

First and foremost, at Pref-Tech, you must understand, internalize, and represent our PGRIT Core Values:

• Professionalism: Our expectations are high, we take great pride in our work, and we communicate well.
• Grit:  We thrive on challenges.  We do what it takes to get the job done
• Right: We know what right is and do it every time.
• Intelligent Thought: We plan meticulously, execute decisively, and resolve issues effectively.
• Trusted Advisors: We are experts. We continuously develop our knowledge and transfer that knowledge to each other, our customers, and our vendors.

You must also fulfill our purpose statement within all decisions and actions in performance of your job and when representing Pref-Tech:  “Within a family culture, nurture and inspire our employees to creatively resolve customer pain using the highest level of craftsmanship and service.”

Contact Information:

recruiting@pref-tech.com

Additional Information:

Preferred Technologies, LLC is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.  All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.

Salary : $80,000 - $90,000