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Help Desk Specialist I
$53k-65k (estimate)
Full Time 10 Months Ago
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Premier Enterprise Solutions is Hiring a Help Desk Specialist I Near Washington, DC

Help Desk/Service Desk Tier I Technician

Premier Enterprise Solutions is looking for a Help Desk Tier I Specialist with 3 years' experience. This position will collaborate with IT Specialists to provide user support service for the USAID/OIG user community.

This position is 100% onsite located in Washington D.C. Veterans are encouraged to apply

Tier II Duties and Responsibilities:

  • Maintain user PCs, including upgrades and configuration as needed
  • Maintain inventory of all equipment, software, and license users
  • Develop and maintain procedures for desktops, system operations, and product assembly.
  • Installation to include machine imaging and security update maintenance
  • Provide support for operating system and/or application software initiatives and ensure that current releases of software products are in use
  • Perform testing to ensure operability, efficiency, and compliance with existing standards.
  • Ensure appropriate on-site repairs are successfully completed
  • Develop and update plans for installing, configuring, troubleshooting, and maintaining user IT equipment and software
  • Resolve hardware and software configuration and network access problems
  • Ensures that IM asset tracking inventory database remains current and excess equipment is properly labels and processed for disposal

Required Qualifications:

Active Secret Clearance

3 years of Tier I experience

Desired/Preferred Technical Qualification:

Familiarity with BMC Footprints Ticketing System

Required Certifications:

  • Microsoft Certified: Modern Desktop Administrator/Security Administrator

Desired/Preferred Certifications (one or more):

  • CompTIA A , Network or Security
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Microsoft Certified Technology Specialist (MCTS)
  • Microsoft Certified: Azure Administrator Associate
  • Help Desk Institute (HDI)
  • Information Technology Infrastructure Library (ITIL)

The OIG's applications and services will change over time. All personnel on contract shall adapt to the evolution of the USAID OIG's technology landscape.

Premier Enterprise Solutions offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

It is Premier Enterprise Solution's policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other characteristic protected by applicable federal, state or local.

Job Summary

JOB TYPE

Full Time

SALARY

$53k-65k (estimate)

POST DATE

05/21/2023

EXPIRATION DATE

10/24/2023

WEBSITE

pesolutions-it.com

HEADQUARTERS

Upper Marlboro, MD

SIZE

<25

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The job skills required for Help Desk Specialist I include Help Desk, Service Desk, Technical Support, Operating System, Desktop Support, Triage, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist I. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Help Desk Specialist I positions, which can be used as a reference in future career path planning. As a Help Desk Specialist I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist I. You can explore the career advancement for a Help Desk Specialist I below and select your interested title to get hiring information.

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If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Help Desk Specialist jobs

Learn more about the role, tasks and how to become a help desk technician.

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Step 3: View the best colleges and universities for Help Desk Specialist.

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