Charter Sales Specialist

Description

Please note that hiring for this position will not commence until Q1 of 2025.

Location:
This role offers flexibility to be based near one of our offices in Chicago, Denver, or Atlanta.

About Us:

George J. Priester Aviation is a leading provider of private aviation services, renowned for our commitment to safety, excellence, and customer satisfaction. With decades of experience, we are dedicated to delivering unparalleled service to our clients. We seek a highly skilled and experienced Charter Sales Specialist to join our dynamic team.

Position Summary:

This position is responsible for delivering an exceptional client experience as the main point of contact for all client interactions and liaison between internal and ultra-high-net-worth clients. You will need to show the ability to understand client needs and provide solutions through product knowledge and problem-solving to achieve sales and client retention goals. This career is for the individual who thrives in an environment with countless changes and a no-detail-is-too-small mentality and executes with flawless accuracy throughout the entire sales and service delivery cycle. Daily activities include handling inbound leads, receiving trip itineraries from clients, reviewing quotes with clients, entering trip details (i.e., departure/arrival times, passenger information, ground transportation, and catering requests), and handling account information and billing inquiries.

Essential Duties and Responsibilities:

• 80% - Quote Generation/Inside Sales/Guest Experience/Aircraft Sourcing

Please quickly determine relevant quoting opportunities from inbound inquiries via the phone, email, web, and referrals. Generate accurate quotes and provide the highest-level sales support to the private aviation community.  Works inbound quote requests from start to close, with regular follow-up to ensure a high closer rate. Responsible for individual and/or team metrics, including revenue and profit goals.  When applicable, source solutions from industry partners and execute contracts as required.  Facilitate necessary trip details to ensure world-class service is delivered.  Demonstrates ability to effectively prioritize tasks and generate relevant quote requests to achieve sales goals.  Proactive selling and data mining are required to reach growth targets.  Speaks with credibility in positive or negative situations; listens and gets clarification; responds well to questions with constant quote changes.  May be required to assist with additional projects or tasks as needed. 

Before coordination, could you complete, develop, and improve existing processes through detailed flight confirmation checklists? Responsible for helping promote the Priester brand, and must demonstrate awareness and live out Priester's core values through every communication (i.e., email, phone, meetings) as you are directly in contact with the Priester client.  Client meet & greets are required at departure/arrivals when justified. 

• 10% - Marketing 

Create and send regular marketing emails with fleet availability, transient aircraft, and new aircraft. Contact brokers and operators directly via phone/email to build awareness of fleet sales initiatives. Maintain and update charter marketing websites such as Avinode, Air Charter Guide, and Fly Easy with the latest information to drive sales goals. Continually update Priester's contact database with relevant information to help drive awareness of the Priester charter fleet.

• 10% - Events/Research/Reporting

You may attend a limited number of trade show events related to fleet charter sales. Provide regular reports on sales numbers, fleet information, and client feedback. Meet with charter brokers and aircraft operators to build a strong awareness of needs.  Off-site visits with buyers and end users will be required.

Qualifications

Required or Preferred Qualifications:

• Bachelor's Degree in Communication, Sales, Marketing, Hospitality, or Business Management preferred.  Relevant experience may be substituted at the company's sole discretion.
• A background in sales or client service/concierge/hospitality is required.
• Must be a self-starter and service-minded. 
• FOS experience is a plus, but it is not required.
• Demonstrates excellent verbal and written communication skills and ability to present numerical data effectively.
• Must be knowledgeable in Microsoft Office (Word, Excel, PowerPoint). Excellent typing skills are also required.
• Teamwork and the ability to jump in and help others or other departments is a must.
• Must demonstrate good judgment, consistent with the position and corporate culture.
• Knowledge of Salesforce.com or other CRM is preferred.
• Must be willing to work nights and weekends.

This is an exempt position that requires flexibility to meet the demands of business.